Global Quality Consultant for CX & Process Improvement

Capgemini Polska Sp. z o.o.; Katowice; Hybrid; PLN 120.000 - 190.000; Vollzeit

Benefits dieser Stelle

Medicover medical care

Private life insurance

Sports card

Capgemini Helpline

Zusammenfassung

Capgemini Polska Sp. z o.o. is seeking a Quality Consultant to ensure high-quality service delivery and compliance with client standards and procedures.

You will monitor customer interactions and business processes, analyze trends, and work with operations teams to drive improvements in experience and efficiency. In a dynamic international environment, you will contribute to service quality and adherence to policies while leveraging Capgemini's resources for your professional growth, including

Aufgaben

• Monitor customer interactions and business processes to ensure quality standards.
• Identify trends and opportunities for process improvements and efficiency gains.
• Collaborate with operations teams and stakeholders in a dynamic international environment.

Jobbeschreibung

Capgemini Polska Sp. z o.o. is seeking a Quality Consultant to ensure high-quality service delivery and compliance with client standards and procedures.

You will monitor customer interactions and business processes, analyze trends, and work with operations teams to drive improvements in experience and efficiency. In a dynamic international environment, you will contribute to service quality and adherence to policies while leveraging Capgemini's resources for your professional growth, including