Global Programme Lead — Complex Cross‑Functional Delivery

JLL; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

JLL is hiring a Global Programme Manager to support the PMO Leader in delivering large-scale, cross-border programs. You will translate strategic direction into executable plans, manage cross-functional teams, and ensure disciplined delivery using established program management methodologies.

The role requires advanced program management capabilities, strong stakeholder management, and the ability to operate in a matrixed, global environment, with on-site responsibilities across multiple

Qualifications

• Bachelor's degree, or equivalent combination of education and experience.
• 3+ years of program management or project delivery experience.
• Proven ability to manage multiple workstreams, stakeholders, and dependencies in a matrixed environment; able to influence without authority and drive programs to completion independently
• Excellent verbal and written communication skills with keen attention to detail
• Adaptable and flexible in response to changing priorities and deadlines
• Track record of building trusted partnerships and delivering results across diverse stakeholders
• Experience with program management tools (i.e. Asana)

Responsibilities

• Implement standardized methodologies, tools, and governance frameworks
• Ensure compliance with organizational program management standards and contribute to continuous improvement
• Maintain program documentation and knowledge management systems
• Support delivery of key account initiatives as determined and agreed with the Account Leadership Team and client partner
• Ensure programs align with organizational strategic objectives and deliver measurable business outcomes
• Coordinate cross-functional program teams, including dedicated SMEs and BI specialists, and manage resource allocation across concurrent initiatives
• Report and maintain program-level metrics, dashboards, and reporting to track progress, outcomes, and risks
• Apply lessons learned and performance insights to improve current and future initiatives
• Collaborate with senior leaders, business unit heads, and regional teams to understand priorities and constraints
• Facilitate steering meetings, working sessions, and stakeholder reviews as needed
• Proactively identify, assess, and mitigate risks, issues, dependencies, and interdependencies across program workstreams and resolve conflicts that could impact delivery
• Develop contingency plans and escalation procedures with leadership
• Support change activities to promote adoption and minimize disruption
• Lead program reviews, status reporting, and decision-making forums, accommodating regional requirements
• Manage expectations and maintain clear, consistent communication across programs and the PMO organization
• Prepare presentations and materials outlining program status, business impacts, and recommendations
• Ensure timely completion of required PMO and corporate reporting, including quarterly status updates

Skills

Communication

Stakeholder management

Program management

Education

Bachelor's degree

Tools

Asana

Job description

JLL is hiring a Global Programme Manager to support the PMO Leader in delivering large-scale, cross-border programs. You will translate strategic direction into executable plans, manage cross-functional teams, and ensure disciplined delivery using established program management methodologies.

The role requires advanced program management capabilities, strong stakeholder management, and the ability to operate in a matrixed, global environment, with on-site responsibilities across multiple