Global Procurement Support & Digital Tools Intern

ABB; Kraków; On-site; PLN 37,944 - 58,032; Full time

Benefits offered by this job

Hands-on experience

Global exposure

Development opportunities

Job summary

ABB in Kraków is seeking a Procurement Business Support Intern to provide first-line support for procurement digital tools and to handle ServiceNow tickets. You will assist with workflows, PR submissions, catalog requests and goods receipt bookings, gaining hands-on experience in a global procurement environment.

You will collaborate with cross-functional teams, escalate complex issues to L2, and contribute to continuous process improvements while developing problem-solving, stakeholder

Qualifications

• Active student in a related field with ongoing studies.
• Strong problem-solving and analytical skills.
• Good organization and attention to detail.
• Ability to collaborate with different teams and stakeholders.
• Customer-oriented mindset and willingness to learn.
• Good English communication skills (written and spoken).
• Knowledge of ServiceNow, procurement processes, or ERP systems is a plus.

Responsibilities

• Provide first-line support for procurement digital tools via ServiceNow tickets.
• Resolve issues with workflows, PR submissions, and catalog requests.
• Collaborate with stakeholders and other departments to resolve tickets.
• Escalate complex issues to L2 support teams.
• Monitor requests and contribute to process improvements.
• Assist day-to-day procurement team administration and operations.

Skills

Active student

Problem solving

Organizational skills

Collaboration

Customer-oriented

English proficiency

Education

Currently studying in related field

Tools

ServiceNow

ERP systems

Procurement processes

Job description

ABB in Kraków is seeking a Procurement Business Support Intern to provide first-line support for procurement digital tools and to handle ServiceNow tickets. You will assist with workflows, PR submissions, catalog requests and goods receipt bookings, gaining hands-on experience in a global procurement environment.

You will collaborate with cross-functional teams, escalate complex issues to L2, and contribute to continuous process improvements while developing problem-solving, stakeholder