Global Onboarding Solutions Lead

Visa; Warszawa; On-site; PLN 180,000 - 300,000; Full time

Job summary

Visa is seeking an Onboarding Solutions Manager to advance Global Onboarding initiatives focused on operational excellence, process improvement, compliance, and employee experience. This role partners with onboarding leaders and cross-functional stakeholders to lead projects, implement operational enhancements, maintain process documentation, and drive key initiatives from concept through execution.

You will be a highly organized, self-directed professional who thrives in a fast-paced

Qualifications

• Experience in HR Operations, Shared Services, Talent Acquisition Operations, Employee Lifecycle Management, Program Management, or a related field.
• Experience leading cross-functional projects, process improvements, or operational initiatives.
• Demonstrated ability to independently manage initiatives from planning through implementation.
• Strong understanding of HR systems, including Workday and ServiceNow.
• Experience working with global stakeholders and distributed teams.
• Strong project management, organizational, and stakeholder management skills.

Responsibilities

• Lead onboarding initiatives that improve processes, compliance, service delivery, and employee experience.
• Identify opportunities to streamline workflows, increase automation, and improve operational efficiency.
• Partner with leadership to develop and execute solutions aligned with business priorities.
• Support onboarding readiness activities related to acquisitions, integrations, system enhancements, and organizational changes.
• Develop business requirements and partner with technology teams to implement process and system improvements.
• Own assigned projects from planning through implementation and stabilization.
• Define project scope, objectives, success measures, timelines, and stakeholder engagement plans.
• Facilitate cross-functional working sessions and coordinate activities across relevant stakeholders.
• Monitor project milestones, risks, dependencies, and deliverables, providing recommendations and status updates to leadership.
• Drive accountability and ensure initiatives remain on track to achieve desired outcomes.
• Support onboarding compliance programs, including employment eligibility verification, Right to Work, background screening, and onboarding controls.
• Partner with relevant regional stakeholders to ensure requirements are incorporated into onboarding processes.
• Maintain process documentation, operational standards, job aids, and governance materials.
• Support audits, policy updates, risk reviews, and efforts to strengthen operational controls and consistency.
• Build strong working relationships with stakeholders across Global Onboarding.
• Facilitate discussions, gather feedback, and drive alignment on operational priorities and improvements.
• Analyze operational metrics and trends to identify improvement opportunities.
• Support development of dashboards, presentations, business cases, and leadership reporting.

Skills

HR Operations

Project management

Stakeholder management

Global collaboration

Tools

Workday

ServiceNow

Job description

Visa is seeking an Onboarding Solutions Manager to advance Global Onboarding initiatives focused on operational excellence, process improvement, compliance, and employee experience. This role partners with onboarding leaders and cross-functional stakeholders to lead projects, implement operational enhancements, maintain process documentation, and drive key initiatives from concept through execution.

You will be a highly organized, self-directed professional who thrives in a fast-paced