Global Onboarding Lead - Payments (German/English)

Worldline; Warszawa; On-site; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Private medical & life insurance

Public transportation allowance

Annual bonus

Job summary

Worldline in Warsaw seeks a Customer Onboarding Professional fluent in English and Polish to manage complex onboarding processes for global accounts. You will coordinate daily activities, guide onboarding specialists, and ensure compliance with KYC/AML standards while driving efficiency.

Prospective candidates have background in financial services or enterprise payments, with strong communication and project-management skills to support cross-functional migrations and rollouts.

Qualifications

• Proven experience in customer onboarding, account management, or operations coordination within financial services or enterprise payments.
• Ability to manage complex workflows and guide team members.
• Strong communication skills in English; Polish proficiency preferred.

Responsibilities

• Team Coordination Support: assist the team coordinator in onboarding cases and Salesforce management.
• Advanced Onboarding Management: lead complex merchant onboarding projects, migrations, and rollouts.
• 2nd Level Customer Support: handle escalations requiring technical knowledge and quick problem-solving.
• Quality Assurance & Compliance: ensure contract documentation, KYC/AML validation, and data controls.
• Process Improvement: update work instructions and identify automation opportunities.

Skills

Customer onboarding

Account management

Operations coordination

Leadership & coordination

Problem solving

Tools

Salesforce

Payment systems

Enterprise software

Job description

Worldline in Warsaw seeks a Customer Onboarding Professional fluent in English and Polish to manage complex onboarding processes for global accounts. You will coordinate daily activities, guide onboarding specialists, and ensure compliance with KYC/AML standards while driving efficiency.

Prospective candidates have background in financial services or enterprise payments, with strong communication and project-management skills to support cross-functional migrations and rollouts.