Customer Onboarding Professional

Worldline; Warszawa; On-site; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Private medical & life insurance

Public transportation allowance

Annual bonus

Job summary

Worldline in Warsaw seeks a Customer Onboarding Professional fluent in English and Polish to manage complex onboarding processes for global accounts. You will coordinate daily activities, guide onboarding specialists, and ensure compliance with KYC/AML standards while driving efficiency.

Prospective candidates have background in financial services or enterprise payments, with strong communication and project-management skills to support cross-functional migrations and rollouts.

Qualifications

• Proven experience in customer onboarding, account management, or operations coordination within financial services or enterprise payments.
• Ability to manage complex workflows and guide team members.
• Strong communication skills in English; Polish proficiency preferred.

Responsibilities

• Team Coordination Support: assist the team coordinator in onboarding cases and Salesforce management.
• Advanced Onboarding Management: lead complex merchant onboarding projects, migrations, and rollouts.
• 2nd Level Customer Support: handle escalations requiring technical knowledge and quick problem-solving.
• Quality Assurance & Compliance: ensure contract documentation, KYC/AML validation, and data controls.
• Process Improvement: update work instructions and identify automation opportunities.

Skills

Customer onboarding

Account management

Operations coordination

Leadership & coordination

Problem solving

Tools

Salesforce

Payment systems

Enterprise software

Job description

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The opportunity

Currently, we are looking foraCustomer Onboarding Professional withGermanandEnglish to work with our global accounts. We have many hardworking and dedicated peers who would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process-driven colleague to join our international team based in Warsaw!

Day-to-day responsibilities

• Team Coordination Support: Support the team coordinator in managingdaily business,coordinatingand prioritizing onboarding cases in Salesforce, and providing guidance to onboarding specialists
• Advanced Onboarding Management: Lead complex merchant onboarding processes, including hierarchy setups, rollouts, migrations, andonboardingprojects
• 2nd Level Customer Support: Handle escalated merchant and sales inquiries that require advanced technical knowledge andquickproblem-solving skills
• Quality Assurance & Compliance: Ensure complete contract documentation,validateKYC/AML information, andmaintaindual control principles (4EP) for data management
• Process Improvement: Collaborate with Team Managers to update work instructions, transfer knowledge to team members, andidentifyautomation opportunities
• Project Participation: Actively participate in rollouts, migrations, and escalation meetings while maintaining system updates and condition entries.

Who are we looking for

We look for big thinkers. People who can drive positive change step up and show what’s next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:

• Advanced Experience: Proven experience in customer onboarding, account management, or operations coordination, preferably within financial services or enterprise payment environments
• Leadership & Coordination Skills:Experience supporting team coordination, managing complex workflows, and providing guidance to team members
• Communication Excellence: Outstanding verbal and written communication skills with the ability to handle escalations and communicate complex technical concepts to various stakeholders
• Language Proficiency: Polish, Professional-level English skills in speaking and writing; German would be a plus.
• Advanced Problem-Solving: Strong analytical and critical thinking abilities to resolve complex merchant issues andidentifyprocess improvement opportunities
• Technical Expertise: Proficiencywith Salesforce, payment systems, and enterprise software, with the ability to quickly master new platforms and tools
• Quality & Compliance Focus: Experience with data management, dual control principles, and regulatory compliance (KYC/AML) in financial services
• Project Management Skills: Ability toparticipatein cross-functional projects, migrations, and rollouts while managing multiple priorities effectively
• Customer-Centric Mindset: Passionate about delivering exceptional customer service and committed to helping clients succeed.

At Worldline, you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• Public transportation allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).