GLOBAL DELIVERY LEAD O2C

McCormick & Company, Incorporated; Łódź; On-site; PLN 420,000 - 660,000; Full time

Job summary

McCormick & Company, Incorporated is seeking an Order To Cash Global Delivery Lead – Global Enablement to drive end-to-end O2C processes, including Accounts Receivable, Credit & Risk, and Customer Service, across NA, LatAm, and EMEA. You will lead a 200+ person team and implement improvements to achieve operational excellence.

The role requires a Bachelor's degree in Finance, Accounting, or Business Management, 5–7 years in global leadership, and deep knowledge of O2C and SAP.

Qualifications

• Bachelor's degree in Finance, Accounting, or Business Management required.
• 5-7 years leading a global client-service or customer-oriented function across multiple geographies.
• 5 years in a senior leadership role with process improvement experience and/or delivering complex projects.
• 5+ years of experience with Order to Cash business processes.
• Extensive knowledge of best practices across Sales Order to Cash and financial management.
• Knowledge of manufacturing, inventory management, warehouse, and distribution.

Responsibilities

• Lead a global team of 200+ across NA, LatAm, and EMEA to achieve Best in Class performance in AR, Credit & Risk, and Customer Service.
• Establish and deliver KPI criteria, targets, and report performance to stakeholders.
• Optimize end-to-end processes to drive efficiency, including automation and new services opportunities.
• Contribute to operating budgets and quarterly forecasts.
• Identify and remediate service delivery issues with corrective actions.
• Ensure accounting policies and internal controls are applied consistently within O2C.

Skills

Leadership

Global team management

O2C processes

Process improvement

KPI setting and measurement

Budgeting and forecasting

Stakeholder management

Automation

SAP

Cross-functional collaboration

Education

Bachelor's degree in Finance, Accounting, or Business Management

Tools

SAP

Job description

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Order To Cash Global Delivery Lead – Global Enablement

The OTC GE Delivery Director will lead the effective and efficient delivery of the designated OTC end-to-end processes (including Accounts Receivable, Credit & Risk, and Customer Service) within the scope of the Global Enablement Delivery organization (NA, LatAm & EMEA).

MAIN RESPONSIBILITIES

• Lead Global team of over 200 members across NA, LatAm and EMEA regions across Accounts Receivable, Credit & Risk, and Customer Service to achieve "Best in Class" performance by executing the following and meeting annual business objectives: Perfect Order Fulfillment, Customer Intimacy, Cost Optimization, Risk Management, Process Standardization.


• Establish & deliver key performance indicator criteria and metrics, achieve service targets and communicate performance to key business stakeholders.


• Optimize end to end processes to drive process efficiency (in part through automation); identify & implement new services opportunities.


• Provides input to, and operates within, operational budget & quarterly forecasts.


• Responsible for identifying service delivery issues, and formulating remediation plan to address persistent issues.


• Ensures consistent application of accounting policies, standards, and internal controls for transactions & account reconciliations within the Order to Cash team.


• Manage, motivate, and develop team members to ensure high-performing talent, succession depth and diverse and inclusive teams.

CANDIDATE PROFILE

• Bachelor's degree in Finance, Accounting, Business Management required.


• 5-7 years of experience leading and growing a global client-service or customer-oriented function involving transformational initiatives and processes across multiple functions and geographies.


• 5 years in a senior leadership role with direct continuous and process improvement experience and/or delivering multiple/complex projects.


• 5+ years of experience working within the Order to Cash business processes.


• Extensive knowledge of industry best practices across the Sales Order to Cash areas and broad knowledge of financial management.


• Knowledge of Manufacturing processes, inventory management, warehouse, and distribution.


• Experience delivering E2E processes with in-sourced and out-sourced/service management components.


• Strategic and forward thinking with the ability to drive execution to deliver results.


• Strong collaboration and relationship management knowledge, skills and abilities to establish creditability and confidence with customers and employees.


• Strong personal presence and ability to influence, galvanize and align customers and employees at all levels.


• Strong ability to identify root cause of behind processes issues, form creative solutions, and ultimately execution the solutions to remediate the problem.


• Ability to interact with and present to all levels of the organization to drive alignment to strategy & decision making (Controller, VP levels), and direct execution through their teams (Director, Manager, Analyst levels).


• Demonstrated ability to lead and motivate people/teams in a matrix and global environment from diverse cultures & backgrounds towards a common vision, and achieve superior operational results.


• Demonstrated ability to build credibility and positive working relationships to effectively drive business objectives.


• Must be able to plan and execute work that contributes to business results through an understanding of the vision, mission, and strategic priorities of the organization.


• Knowledge of SAP and key applications supporting core O2C processes.

As an Equal Opportunities employer, McCormick is committed to a diverse workforce.

WHY WORK AT MCCORMICK?

United by flavor. Driven by results.

As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.