Global O2C Credit Team Lead (Hybrid)

Capgemini; Kraków; Hybrid; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Yearly financial bonus

Private medical care (Medicover)

Life insurance

NAIS benefit platform

Hybrid work model

Job summary

Capgemini Poland in Kraków seeks a Team Manager to lead Credit Underwriting and Credit Management within the O2C organization. You will drive performance, ensure SLAs and KPIs, and partner with clients to deliver value while balancing risk and commercial goals.

In an international, multicultural environment, you’ll use your analytical skills and stakeholder management to optimize credit risk processes and enable high-quality service delivery.

Qualifications

• Experience in Credit Management, Credit Underwriting, Risk Management, Accounts Receivable, or Order-to-Cash processes.
• Experience leading teams within shared services, BPO, or global environments.
• Strong knowledge of credit risk assessment, exposure management, and credit policy governance.
• Experience with credit insurers and underwriting processes is a plus.
• Strong analytical and problem-solving abilities to translate data into insights.
• Excellent stakeholder management and communication skills.
• Experience driving process improvement, operational excellence, and automation.
• Ability to work in international, multicultural environment.
• English proficiency at CEFR B2 level.
• DGEM technology solution certification would be an advantage.

Responsibilities

• Lead, coach, and develop a team of Credit Underwriting and Credit Management professionals.
• Ensure service delivery meets agreed SLAs, KPIs, and quality standards; act as SME for Credit & Exposure Management processes.
• Manage credit risk assessments, credit limit reviews, and underwriting activities to support business decisions.
• Ensure compliance with Corporate Credit Policies, credit management protocols, and insurance requirements.
• Build relationships with credit insurers, brokers, and stakeholders to optimize coverage and minimize financial risk.
• Monitor operational performance, prepare key reports, and drive continuous process improvements.
• Lead process optimization, automation, and innovation initiatives while balancing risk with commercial objectives.

Skills

Credit Management

Credit Underwriting

Risk Management

Accounts Receivable

Order-to-Cash

Stakeholder Management

English Proficiency (CEFR B2)

Process Improvement

Automation Initiatives

Tools

DGEM technology solution

Job description

Capgemini Poland in Kraków seeks a Team Manager to lead Credit Underwriting and Credit Management within the O2C organization. You will drive performance, ensure SLAs and KPIs, and partner with clients to deliver value while balancing risk and commercial goals.

In an international, multicultural environment, you’ll use your analytical skills and stakeholder management to optimize credit risk processes and enable high-quality service delivery.