CTC Team Manager

Capgemini; Kraków; Hybrid; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Yearly financial bonus

Private medical care (Medicover)

Life insurance

NAIS benefit platform

Hybrid work model

Job summary

Capgemini Poland in Kraków seeks a Team Manager to lead Credit Underwriting and Credit Management within the O2C organization. You will drive performance, ensure SLAs and KPIs, and partner with clients to deliver value while balancing risk and commercial goals.

In an international, multicultural environment, you’ll use your analytical skills and stakeholder management to optimize credit risk processes and enable high-quality service delivery.

Qualifications

• Experience in Credit Management, Credit Underwriting, Risk Management, Accounts Receivable, or Order-to-Cash processes.
• Experience leading teams within shared services, BPO, or global environments.
• Strong knowledge of credit risk assessment, exposure management, and credit policy governance.
• Experience with credit insurers and underwriting processes is a plus.
• Strong analytical and problem-solving abilities to translate data into insights.
• Excellent stakeholder management and communication skills.
• Experience driving process improvement, operational excellence, and automation.
• Ability to work in international, multicultural environment.
• English proficiency at CEFR B2 level.
• DGEM technology solution certification would be an advantage.

Responsibilities

• Lead, coach, and develop a team of Credit Underwriting and Credit Management professionals.
• Ensure service delivery meets agreed SLAs, KPIs, and quality standards; act as SME for Credit & Exposure Management processes.
• Manage credit risk assessments, credit limit reviews, and underwriting activities to support business decisions.
• Ensure compliance with Corporate Credit Policies, credit management protocols, and insurance requirements.
• Build relationships with credit insurers, brokers, and stakeholders to optimize coverage and minimize financial risk.
• Monitor operational performance, prepare key reports, and drive continuous process improvements.
• Lead process optimization, automation, and innovation initiatives while balancing risk with commercial objectives.

Skills

Credit Management

Credit Underwriting

Risk Management

Accounts Receivable

Order-to-Cash

Stakeholder Management

English Proficiency (CEFR B2)

Process Improvement

Automation Initiatives

Tools

DGEM technology solution

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

You will join our dynamic Order-to-Cash (O2C) organization, leading a team of Credit & Exposure Management professionals supporting global clients. As a Team Manager, you will combine people leadership, process expertise, and business partnering to ensure high-quality service delivery while driving continuous improvement and client value.

Your task

• Lead, coach, and develop a team of Credit Underwriting and Credit Management professionals.
• Ensure service delivery meets agreed SLAs, KPIs, and quality standards. Act as a Subject Matter Expert for Credit & Exposure Management processes and client requirements.
• Manage credit risk assessments, credit limit reviews, and underwriting activities to support business decisions.
• Ensure compliance with Corporate Credit Policies, credit management protocols, and insurance requirements.
• Build relationships with credit insurers, brokers, and stakeholders to optimize coverage and minimize financial risk.
• Monitor operational performance, prepare key reports, and drive continuous process improvements.
• Lead process optimization, automation, and innovation initiatives while balancing risk management with commercial objectives.

Your profile

• Experience in Credit Management, Credit Underwriting, Risk Management, Accounts Receivable, or Order-to-Cash processes.
• Previous experience in leading or coordinating teams within a shared services, BPO, or global business environment.
• Strong knowledge of credit risk assessment, exposure management, and credit policy governance.
• Experience working with credit insurance providers and underwriting processes will be an asset.
• Strong analytical and problem-solving capabilities with the ability to transform data into actionable business insights.
• Excellent stakeholder management and communication skills.
• Experience driving process improvement, operational excellence, and automation initiatives.
• Ability to work effectively in an international and multicultural environment.
• English proficiency at minimum CEFR B2 level.
• Certification in at least one DGEM technology solution would be considered an advantage.

What you’ll love about working here

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Award‑winning development programs to support your career at every stage. Connected Manager – our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Cutting‑Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Enjoy hybrid working model that fits your life – after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.