Global Medical Device Tech Support Engineer - Hybrid (EMEA)

Novocure Inc.

Polska

Hybrid

PLN 192,000 - 220,000

Full time

5 days ago

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Benefits offered by this job

Life Insurance

Performance Bonus

Private Medical Care

Job summary

Novocure Inc. in Cracow (Fabryczna Office Park) is hiring a Technical Support Engineer for medical devices. You will support internal and field teams across EMEA, handling technical issues, training, and data-driven improvements.

The role emphasizes root-cause analysis, cross-functional collaboration, and scripting to optimize troubleshooting. You will translate complex engineering findings into actionable guidance, contribute to complaint investigations, and help enhance device reliability and

Qualifications

3+ years of experience in software or application support, technical troubleshooting, engineering, or a related technical environment.
Strong analytical and problem-solving skills with the ability to break down complex issues.
Excellent communication skills to translate technical findings for non-technical stakeholders.

Responsibilities

Investigate complex technical issues and device failures using logs and data analysis to identify root causes.
Lead technical complaint investigations with evidence-based findings and recommendations.
Provide advanced technical support to field-based specialists across EMEA, translating findings into practical guidance.
Deliver technical training and knowledge sharing to internal teams.
Collaborate with global Engineering, Product Management, Quality, and Service teams.