Global Logistics Operations Lead

JD.com Inc.; Poznań; On-site; PLN 70,000 - 90,000; Full time

Job summary

JINGDONG Logistics invites applications for roles within its global logistics network, focusing on rider operations, warehouse optimization, and cross-border capabilities. You will collaborate across departments to enhance service delivery, optimize sales channels, and improve customer experience in a fast-evolving industry.

The team values collaboration and ownership, offering opportunities to grow skills and contribute to a diverse and inclusive workplace culture.

Responsibilities

• E-commerce System Construction and Operation: Establish and operate the rider equipment mall system, formulate sales plans, optimize warehouse and distribution processes, and improve after-sales policies.
• Commercial Cooperation Expansion: Develop external clients such as phone cards, car rentals, and battery swapping services, establish commercial cooperation models, and explore monetization paths on the operational capacity side.
• Rider Care and Culture Building: Plan and organize care activities, promote rider culture building, enhance riders' sense of belonging and loyalty.
• Operational Data and Experience Optimization: Monitor mall sales data and rider usage feedback, analyze operational performance, optimize product selection and service processes to improve rider experience and repurchase rates.

Job description

JINGDONG Logistics invites applications for roles within its global logistics network, focusing on rider operations, warehouse optimization, and cross-border capabilities. You will collaborate across departments to enhance service delivery, optimize sales channels, and improve customer experience in a fast-evolving industry.

The team values collaboration and ownership, offering opportunities to grow skills and contribute to a diverse and inclusive workplace culture.