Global Lifecycle Specialist

Planet Paymet; Warszawa; Hybrid; PLN 72,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Planet Paymet is seeking an HR Operations specialist to support the employee lifecycle, HRIS Workday tasks, and case management in a fast-paced, global environment.

You will deliver transactional HR services, manage workflows, and collaborate with stakeholders across markets. Fluency in English and strong communication are essential; a hybrid work model is offered.

Qualifications

• Experience in HR Operations, Shared Services environment.
• Solid understanding of HR processes and the employee lifecycle.
• Customer-oriented with excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Excellent communication with internal and external stakeholders.
• Teamwork oriented.
• Experience with HRIS system (Workday).
• Experience with case management systems (e.g., JIRA) is a plus.
• Able to manage workload in a high-volume, fast-paced environment.
• Fluent in English; additional languages are an asset.

Responsibilities

• Ensure effective service delivery to stakeholders across markets in line with SLAs.
• Provide high quality, timely service to employees per SOPs.
• Prepare employment documents (contracts, addendums).
• Administer employee lifecycle in HRIS, benefits, and related systems.
• Administer and manage monthly transactions – reporting, validation.
• Receive and respond to employee queries via ticketing system (JIRA).
• Escalate to correct stakeholders and track responses.
• Deliver transactional HR processes and services.
• Deliver administrative and transactional Workday processes.
• Identify areas for process improvement and standardization.
• Support and provide ideas for continuous improvement activities, and HR programs.
• Capture and document new procedures.

Skills

HR Operations

Shared Services

Customer service

Communication

Problem-solving

Teamwork

Workday

JIRA

English fluent

Tools

Workday

JIRA

Job description

About Us

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

What you will do

• Ensure effective service delivery to all stakeholders across markets in line with agreed service level targets.


• Provide a high quality and timely comprehensive service, meeting the needs of employees in all areas in accordance with standard operating procedures.


• Prepare necessary documents for employees, i.e. employment contracts, addendums, etc.


• Administer the employee life cycle in accordance with corporate and local guidelines in HRIS, benefits and other systems


• Administer and manage monthly transactions – reporting, validation


• Receive and respond to employee queries via ticketing system (JIRA)


• Escalate to correct to appropriate internal and external stakeholder and track and manage response.


• Deliver transactional HR processes and services


• Deliver administrative and transactional Workday processes.


• Identify areas for process improvement and standardization


• Support and provide ideas for continuous improvement activities, and HR programs


• Capture and document new procedures


• Support maintenance of documentation and knowledge materials (processes, operating procedures, FAQ, guidance, training documentation)

Who you are

• Experience in HR Operations, Shared Services environment


• Solid understanding of HR processes and the employee lifecycle


• Customer-oriented with excellent communication and interpersonal skills


• Strong problem-solving abilities and attention to detail


• Excellent communication with internal and external stakeholders


• Teamwork oriented


• Experience with HRIS system (Workday)


• Experience with case management systems (e.g., JIRA) is a plus


• Able to manage workload in a high-volume, fast-paced environment


• Fluent in English; additional languages are an asset

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.

At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.