Global IT Applications Manager - Analytics & Stakeholders

Hitachi Automotive Systems Americas, Inc.; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

HITACHI ENERGY SERVICES SP. Z O.O. in Krakow seeks an IT Application Manager to oversee a portfolio of analytics and business applications. You will collaborate with business stakeholders, vendors, and IT teams to ensure reliability, support, and alignment with business goals.

You will drive lifecycle management, performance improvements, and governance, while maintaining documentation and ensuring security and service levels across the portfolio.

Qualifications

• 8+ years of experience in IT, including at least 5 years in application management or a similar role.
• Experience managing business applications and working with multiple stakeholders.
• Experience with vendor management and service delivery.
• Project management experience, including planning and coordination of activities.
• Strong communication and stakeholder management skills.
• Fluent in English, both written and spoken.
• Familiarity with ServiceNow and experience with AI solutions are considered advantages.

Responsibilities

• You manage the lifecycle, performance, and continuous improvement of applications within your portfolio.
• You coordinate application support activities, including incidents, service requests, and changes.
• You work closely with business stakeholders and application owners to identify improvement opportunities and support business goals.
• You manage vendors and service providers to ensure quality delivery and value for the business.
• You help ensure applications meet security, governance, and service management requirements.
• You maintain application documentation and support operational readiness.
• You monitor service performance and help ensure agreed service levels are achieved.

Skills

IT application management

Vendor management

Project management

Stakeholder management

English proficiency

Tools

ServiceNow

AI solutions awareness

Job description

HITACHI ENERGY SERVICES SP. Z O.O. in Krakow seeks an IT Application Manager to oversee a portfolio of analytics and business applications. You will collaborate with business stakeholders, vendors, and IT teams to ensure reliability, support, and alignment with business goals.

You will drive lifecycle management, performance improvements, and governance, while maintaining documentation and ensuring security and service levels across the portfolio.