IT Application Manager

hitachi; Kraków; On-site; PLN 180,000 - 320,000; Full time

Benefits offered by this job

Competitive salary and incentives

Flexible work options

Well-being and care

Job summary

Hitachi Energy Services SP. Z O.O. in Kraków is seeking an experienced IT Application Manager to oversee a portfolio of analytics and business applications. You will ensure reliability, support, and alignment with business needs.

You will collaborate with stakeholders and vendors, drive improvements, manage service delivery, and maintain documentation and governance to meet security and service levels.

Qualifications

• 8+ years of IT experience with at least 5 years in application management or similar roles.
• Experience managing business applications and working with multiple stakeholders.
• Experience with vendor management and service delivery.
• Project management experience including planning and coordination.
• Strong communication and stakeholder management skills.
• Good analytical and problem-solving skills with ability to translate business needs.

Responsibilities

• Manage lifecycle, performance, and continuous improvement of applications in your portfolio.
• Coordinate application support activities, including incidents, service requests, and changes.
• Collaborate with business stakeholders and owners to identify improvements and support goals.
• Manage vendors and service providers to ensure quality delivery and value.
• Ensure applications meet security, governance, and service-management requirements.
• Maintain documentation and support operational readiness.
• Monitor service performance and ensure agreed service levels.

Skills

Stakeholder management

Vendor management

Project management

English communication

Analytical thinking

Tools

ServiceNow

Job description

Location: Krakow, Lesser Poland, Poland

Job ID: R0144096

Date Posted: 2026-09-17

Company Name: HITACHI ENERGY SERVICES SP. Z O.O.

Profession (Job Category): IT, Telecom & Internet

Job Schedule: Full time

Remote: No

Job Description

The opportunity

We are looking for an experienced IT Application Manager to join our team and support a portfolio of analytics and business applications.

In this role, you will work closely with business stakeholders, vendors, and IT teams to ensure applications are reliable, well supported, and aligned with business needs. You will oversee application performance, drive continuous improvement, and help ensure users receive effective support and service.

This is a great opportunity for someone who enjoys combining technology, stakeholder collaboration, and operational ownership in a global environment.

How you'll make an impact

• You manage the lifecycle, performance, and continuous improvement of applications within your portfolio.
• You coordinate application support activities, including incidents, service requests, and changes.
• You work closely with business stakeholders and application owners to identify improvement opportunities and support business goals.
• You manage vendors and service providers to ensure quality delivery and value for the business.
• You help ensure applications meet security, governance, and service management requirements.
• You maintain application documentation and support operational readiness.
• You monitor service performance and help ensure agreed service levels are achieved.

Your background

• 8+ years of experience in IT, including at least 5 years in application management or a similar role.
• Experience managing business applications and working with multiple stakeholders.
• Experience with vendor management and service delivery.
• Project management experience, including planning and coordination of activities.
• Strong communication and stakeholder management skills.
• Good analytical and problem-solving skills, with the ability to understand business requirements and their impact.
• Fluent in English, both written and spoken.
• Familiarity with ServiceNow and experience with AI solutions are considered advantages.

More about us

At Hitachi Energy, we recognize that our people are at the heart of our success. We are committed to providing a supportive and inclusive workplace, competitive rewards, and opportunities for professional and personal growth. Our benefits package is designed to help employees thrive both at work and in their personal lives.

• Competitive salary and incentives
• Well-being and care
• Paid and unpaid leave
• Flexible work options
• Benefits that support your financial security

You will receive more specific information during the recruitment process.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on th