Global Customer Support Specialist

Fun Project; Województwo pomorskie; On-site; PLN 36,000 - 72,000; Full time

Job summary

Lebull is expanding its Customer Support team, and we're looking for motivated people at different stages of their careers. Whether you're just starting out or already have extensive experience in customer support, we want to hear from you!

We're currently recruiting for three levels: Junior, Mid-Level, and Senior Customer Support Specialists. You will help customers via chat and email, answer questions about accounts, products, and services, and work with other departments to deliver effective

Qualifications

• Excellent communication and problem-solving skills.
• Customer-first mindset with a positive attitude.
• Ability to work in a dynamic environment.
• Good command of English.
• Attention to detail and strong organisational skills.
• Experience in customer support is required for Mid and Senior positions.
• Previous experience in iGaming or sports betting is an advantage.

Responsibilities

• Support customers through chat, email, and other communication channels.
• Answer questions about accounts, products, and services.
• Resolve customer issues efficiently and professionally.
• Work closely with other departments to provide effective solutions.
• Maintain high customer satisfaction and service quality.
• Follow internal procedures, security standards, and regulatory requirements.
• Contribute to continuous improvements in customer support.

Skills

Excellent communication

Problem solving

Customer-first mindset

English proficiency

Organisational skills

Tools

CRM systems

Ticketing systems

Job description

Lebull is expanding its Customer Support team, and we're looking for motivated people at different stages of their careers. Whether you're just starting out or already have extensive experience in customer support, we want to hear from you!

We're currently recruiting for three levels: Junior, Mid-Level, and Senior Customer Support Specialists. You will help customers via chat and email, answer questions about accounts, products, and services, and work with other departments to deliver effective