Customer Support Team Lead: Build & Elevate CX

Fun Project SP. z o.o.; Województwo pomorskie; Sur place; PLN 110 000 - 170 000; Plein temps

Résumé du poste

Lebull is seeking a Customer Support Team Lead to build, motivate, and develop a high-performing team. You will drive customer experience across channels and contribute to shaping support strategies in a fast-paced digital environment.

You will lead daily operations, coach staff, monitor KPIs of response time and CSAT, optimise processes, handle escalations, and collaborate with other departments while supporting recruitment and onboarding efforts.

Qualifications

• Experience leading a Customer Support team
• Strong people management and communication skills
• Experience with customer support platforms and CRM systems
• Analytical and problem-solving mindset
• Ability to manage priorities in a fast-paced environment
• Experience in digital industries is a strong advantage
• Good command of English

Responsabilités

• Lead and support the daily operations of the Customer Support team.
• Coach, mentor, and develop team members.
• Monitor KPIs such as response time, resolution time, CSAT, and service quality.
• Optimise support processes and workflows.
• Handle escalated customer issues and complex cases.
• Collaborate with other departments to improve customer experience.
• Support recruitment, onboarding, and training of new team members.
• Ensure high service standards across all communication channels.

Connaissances

People management

CRM systems

Analytical thinking

Prioritization

Communication

Leadership

Outils

CRM platforms

Ticketing systems

Description du poste

Lebull is seeking a Customer Support Team Lead to build, motivate, and develop a high-performing team. You will drive customer experience across channels and contribute to shaping support strategies in a fast-paced digital environment.

You will lead daily operations, coach staff, monitor KPIs of response time and CSAT, optimise processes, handle escalations, and collaborate with other departments while supporting recruitment and onboarding efforts.