Global Customer Support & Operations Leader

Allvue Systems; Kraków; On-site; PLN 80,000 - 100,000; Full time

Job summary

Allvue Systems in Kraków is seeking a qualified leader for the Application Support team. The role involves ensuring exceptional service delivery, leading complex problem-solving initiatives, and developing team capabilities. Candidates should demonstrate a strong background in technical support, customer communication, and performance management.

This position requires at least 6+ years of experience, including 3+ years in a managerial role within the FinTech sector. Join Allvue Systems in revolutionizing the alternative investment industry!

Qualifications

• 6+ years total experience in Application Support.
• 3+ years of people management experience.
• Exposure to SQL and ITIL practices preferred.

Responsibilities

• Own end-to-end service delivery performance across support teams.
• Lead complex troubleshooting efforts and root cause analysis.
• Develop and manage Application Support Engineers.

Skills

Technical troubleshooting

Root cause analysis

Customer communication

Performance management

Problem solving

Tools

Jira Service Management

Confluence

Microsoft Office 365

Slack

Job description

Allvue Systems in Kraków is seeking a qualified leader for the Application Support team. The role involves ensuring exceptional service delivery, leading complex problem-solving initiatives, and developing team capabilities. Candidates should demonstrate a strong background in technical support, customer communication, and performance management.

This position requires at least 6+ years of experience, including 3+ years in a managerial role within the FinTech sector. Join Allvue Systems in revolutionizing the alternative investment industry!