Global Customer & Shared Services Director — Lean Contract Ops

PerkinElmer; Województwo małopolskie; Hybrid; PLN 320,000 - 520,000; Full time

Benefits offered by this job

Private healthcare including dental

Life and long-term disability保险

MyBenefit Cafeteria system

Multisport Card

Social Fund Subsidies

Home Office allowance

Tuition reimbursement

Referral awards

Internal career development opportuni…

Day off to celebrate your birthday, &

Job summary

PerkinElmer in Krakow is seeking a Director of Global Customer & Shared Services Operations to oversee centralized functions supporting contracts, invoicing, and shared workflows across the contract-to-cash lifecycle. The role aims to standardize processes, enable digital workflows, and align commercial and operational teams.

Hybrid work model at Quattro Business Park, Krakow. The successful candidate will lead Lean initiatives, manage cross-functional dependencies, and drive improvements in

Qualifications

• Bachelor’s degree in Business, Operations, Finance, or a related field.
• 8+ years of experience in contract operations, revenue operations, shared services, or commercial operations.
• Strong understanding of contract lifecycle management, billing processes, and cross functional workflow design.
• Proven ability to lead teams and manage complex, multi stakeholder processes.
• Experience leading global departments and developing team members.
• Experience supporting enterprise or multi-site customer accounts.
• Background in process improvement (Lean, Six Sigma).

Responsibilities

• Identify and execute opportunities to improve, automate, and standardize business transactional processes globally.
• Design and manage shared operational workflows that support multiple accounts, including onboarding, account maintenance, reporting, service configuration and renewal.
• Drive standardization across teams to reduce variability, improve service delivery consistency and scalability.
• Establish SLAs, KPIs, and communication frameworks to ensure transparency and accountability, and use these operating metrics to identify challenges and opportunities within the team.
• Embed a Lean culture and continuous process improvement across the Operations organization.
• Lead root cause analysis into non-consistent outcomes and implement targeted results.
• Oversee end-to-end contract administration, including intake, review workflows, approvals, amendments, renewals, and repository management.
• Partner with Legal, Sales, Finance, and Operations to ensure contract terms are operationally executable and aligned with business policies.
• Maintain contract governance frameworks, audit readiness, data controls, and compliance with regulatory and internal requirements.
• Drive customer satisfaction by controlling and improving the services delivered to customers.
• Lead centralized invoicing processes, ensuring accuracy, timeliness, and alignment with contract terms.
• Support the PtP team in invoice review, open payments, and proposals, while providing guidance in debit memo and chargeback creation.
• Drive focus on open purchase order items and enforce accountability to vendors.
• Document and challenge cost avoidance initiatives and tracking, identifying opportunities to increase the value proposition of the Global Shared Service through restructuring and centralization.
• Partner with Finance and Revenue Cycle teams to resolve discrepancies, improve cash flow, and reduce billing related customer escalations.
• Collaborate with technology teams to deploy workflow automation, contract lifecycle management tools, billing platforms, and shared service dashboards.
• Serve as a key knowledge driver for workflow tools including SFDC, ServiceMax & SAP.
• Ensure data accuracy, system alignment, and visibility across the contract-to-cash ecosystem.
• Lead teams comfortably through process and system transformations as a champion of Change Leadership.

Skills

Lean Six Sigma

Analytical thinking

Leadership

Cross-functional collaboration

Change leadership

Education

Bachelor’s degree in Business

Bachelor’s degree in Operations

Bachelor’s degree in Finance

Tools

SFDC

ServiceMax

SAP

Job description

PerkinElmer in Krakow is seeking a Director of Global Customer & Shared Services Operations to oversee centralized functions supporting contracts, invoicing, and shared workflows across the contract-to-cash lifecycle. The role aims to standardize processes, enable digital workflows, and align commercial and operational teams.

Hybrid work model at Quattro Business Park, Krakow. The successful candidate will lead Lean initiatives, manage cross-functional dependencies, and drive improvements in