Global Customer Service Associate — Order Coordinator

Wilhelmsen Ships Service; Szczecin; Hybrid; PLN 42,000 - 54,000; Full time

Benefits offered by this job

Private medical care

Multisport card

Group life insurance

Hybrid work model

Modern office

Onboarding program

MultiLife platform

Social events

English language work

Referral program

Online English course

Job summary

Wilhelmsen Ships Service Polska seeks a customer service professional to help ensure timely delivery of maritime products to vessels. You will communicate with customers, gather order details, and verify data in our systems.

The role emphasizes English proficiency (B2+), attention to detail, and collaboration with global teams. The position offers a hybrid work model after a 3‑day in-office trial and a modern office in Szczecin.

Qualifications

• Experience in customer service and working with computer systems.
• Communicative English (minimum B2 level).
• A creative approach to addressing challenges that could arise in daily work (enabling you to fulfill all customer orders, even the non-standard ones).
• Attention to detail, logical thinking, and clear communication.
• Identification with values such as teamwork, continuous development, and respect for diversity.

Responsibilities

• Registering requests for quotations and purchase orders related to the maritime industry and verifying them for correctness and completeness of data.
• Contacting customers from local departments to gather necessary order details and inform them about changes/requirements in orders.
• Checking delivery possibilities in ports worldwide.
• Searching for and actively using information in the system to verify non-standard orders placed by customers.
• Close collaboration with local departments and with Order Processing Centre teams in Kuala Lumpur and Rio de Janeiro.

Skills

Customer service

ERP knowledge

English (B2)

Attention to detail

Teamwork

Tools

ERP systems

CRM software

Job description

Wilhelmsen Ships Service Polska seeks a customer service professional to help ensure timely delivery of maritime products to vessels. You will communicate with customers, gather order details, and verify data in our systems.

The role emphasizes English proficiency (B2+), attention to detail, and collaboration with global teams. The position offers a hybrid work model after a 3‑day in-office trial and a modern office in Szczecin.