Central Customer Service Junior Coordinator

Wilh. Wilhelmsen Holding ASA; Szczecin; Hybrid; PLN 55,000 - 75,000; Full time

Benefits offered by this job

Private medical care

Multisport card

Group life insurance

Hybrid work model

Modern office in city center

Comprehensive onboarding

Job summary

Wilhelmsen Ships Service Polska is seeking a proactive customer service professional to support maritime orders and ensure timely delivery of technical products to vessels. You will liaise with local departments and global teams to gather order details and verify information, while maintaining data accuracy and customer satisfaction.

The role offers a hybrid work arrangement after a 3-month trial, modern office in Szczecin, and opportunities to develop within an international maritime group

Qualifications

• Communicative English at least B2 level.
• Experience in customer service and with computer systems.
• Creative approach to solving order-related challenges.
• Attention to detail and clear communication.
• Able to collaborate with global and local teams.

Responsibilities

• Register requests for quotations and purchase orders and verify data.
• Contact customers to gather order details and inform about changes.
• Check delivery possibilities in ports worldwide.
• Use system information to verify non-standard orders.
• Collaborate with local departments and Order Processing Centre teams in Kuala Lumpur and Rio de Janeiro.

Skills

Communicative English

Customer service

ERP systems

Attention to detail

Teamwork

Creative problem solving

Tools

ERP systems

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. A few words about our company: Wilhelmsen Ships Service Polska (WSSP) is part of the Wilhelmsen Group, a global provider of services and products for the maritime industry for over 160 years. WSSP is one of 4 Wilhelmsen companies located in Szczecin. In Poland, we employ over 250 people in several departments. The entire Central Customer Service Team consists of over 50 people. Join us to feel a great atmosphere created by specialists who carry out their daily tasks with full commitment and passion. Additionally, you will collaborate with global teams in an international environment. Your work will primarily ensure the timely delivery of technical products to vessels.

Support us with:

• Registering requests for quotations and purchase orders related to the maritime industry (received from customers) and verifying them for correctness and completeness of data
• Contacting customers from local departments of our company to gather necessary order details and inform them about changes/requirements in orders, etc.
• Checking delivery possibilities in ports worldwide
• Searching for and actively using information in the system to verify non-standard orders placed by customers
• Close collaboration with local departments of our company worldwide and with the Order Processing Centre teams in Kuala Lumpur and Rio de Janeiro

You will thrive in this role if you have:

• Communicative English (minimum B2 level), which apart from carrying out everyday tasks, allows you to interact with people from different parts of the world
• Experience in customer service and working with computer systems (knowledge of ERP systems will be a plus)
• A creative approach to addressing challenges that could arise in daily work (enabling you to fulfill all customer orders, even the non-standard ones)
• Attention to detail, logical thinking, and clear communication
• Identification with values such as teamwork, continuous development, and respect for diversity

By joining us, you will receive:

• Standard benefits, including private medical care, Multisport card, group life insurance, fresh fruits and vegetables, and additionally:
• The option of a hybrid work model after a trial period (3 days in the office / 2 days from home)
• Modern office located in the city center
• Comprehensive onboarding, interesting challenges and development opportunities
• Access to the MultiLife platform (online webinars, free cinema tickets, access to the Legimi platform)
• Social events, well-being initiatives - because life is not just about work - your comfort is important to us
• Ability to work using the English language
• Employee referral program
• Online English course

#WSS Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.