Customer Service Specialist — Export & Complex Orders

Sherwin-Williams; Rzeszów; On-site; PLN 67,000 - 76,000; Full time

Job summary

Sherwin-Williams in Poland is hiring a Customer Service Specialist to support internal and external customers, process orders, and resolve queries across domestic and export markets. You will collaborate with Sales, Logistics and IT, manage order entry, train new agents, and contribute to projects like ERP and export documentation.

Fluency in Polish and English is required; 2-3 years of experience, high school diploma, and ERP/MS Office skills are expected.

Qualifications

• 2-3 years of progressive customer service experience.
• High school graduate or equivalent education and experience.
• PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
• Export experience, knowledge of Incoterms and export documentation

Responsibilities

• Places customers sales orders in a timely fashion and before order cut-off.
• Receives and handles complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, and resolves questions and complaints within span of control.
• Can handle all levels of complexity in orders (including export paperwork and certifications).
• Can onboard new CS agents, training, system access setup, coaching on the job, identify re-training points.
• Has a pro-active mindset and supports the Team overall, ensures positive reinforcement in the team, also in difficult situations.
• Contributes actively alongside Senior CS Specialists, as a Subject Matter Expert in Projects such as SalesForce, New Product introductions, Export, Client on-boarding,Warehouse setups, IT enhancements, etc
• Can participate in key meetings upon request
• Responds to a wide scope of inquiries and/or complaints liaising with the necessary departments where relevant.
• Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
• Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
• Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.
• Performs other duties as assigned.

Skills

Customer service

Problem solving

ERP knowledge

Microsoft Office

Export experience

Education

High school diploma

Tools

SAGE ERP

SAP ERP

Oracle 11i/12

Microsoft Excel

Job description

Sherwin-Williams in Poland is hiring a Customer Service Specialist to support internal and external customers, process orders, and resolve queries across domestic and export markets. You will collaborate with Sales, Logistics and IT, manage order entry, train new agents, and contribute to projects like ERP and export documentation.

Fluency in Polish and English is required; 2-3 years of experience, high school diploma, and ERP/MS Office skills are expected.