Central Customer Service Junior Coordinator

Wilhelmsen Ships Service; Szczecin; Hybrid; PLN 42,000 - 54,000; Full time

Benefits offered by this job

Private medical care

Multisport card

Group life insurance

Hybrid work model

Modern office

Onboarding program

MultiLife platform

Social events

English language work

Referral program

Online English course

Job summary

Wilhelmsen Ships Service Polska seeks a customer service professional to help ensure timely delivery of maritime products to vessels. You will communicate with customers, gather order details, and verify data in our systems.

The role emphasizes English proficiency (B2+), attention to detail, and collaboration with global teams. The position offers a hybrid work model after a 3‑day in-office trial and a modern office in Szczecin.

Qualifications

• Experience in customer service and working with computer systems.
• Communicative English (minimum B2 level).
• A creative approach to addressing challenges that could arise in daily work (enabling you to fulfill all customer orders, even the non-standard ones).
• Attention to detail, logical thinking, and clear communication.
• Identification with values such as teamwork, continuous development, and respect for diversity.

Responsibilities

• Registering requests for quotations and purchase orders related to the maritime industry and verifying them for correctness and completeness of data.
• Contacting customers from local departments to gather necessary order details and inform them about changes/requirements in orders.
• Checking delivery possibilities in ports worldwide.
• Searching for and actively using information in the system to verify non-standard orders placed by customers.
• Close collaboration with local departments and with Order Processing Centre teams in Kuala Lumpur and Rio de Janeiro.

Skills

Customer service

ERP knowledge

English (B2)

Attention to detail

Teamwork

Tools

ERP systems

CRM software

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

A few words about our company:

Wilhelmsen Ships Service Polska (WSSP) is part of the Wilhelmsen Group, a global provider of services and products for the maritime industry for over 160 years. WSSP is one of 4 Wilhelmsen companies located in Szczecin. In Poland, we employ over 250 people in several departments. The entire Central Customer Service Team consists of over 50 people. Join us to feel a great atmosphere created by specialists who carry out their daily tasks with full commitment and passion. Additionally, you will collaborate with global teams in an international environment. Your work will primarily ensure the timely delivery of technical products to vessels.

Support us with:

• Registering requests for quotations and purchase orders related to the maritime industry (received from customers) and verifying them for correctness and completeness of data
• Contacting customers from local departments of our company to gather necessary order details and inform them about changes/requirements in orders, etc.
• Checking delivery possibilities in ports worldwide
• Searching for and actively using information in the system to verify non-standard orders placed by customers
• Close collaboration with local departments of our company worldwide and with the Order Processing Centre teams in Kuala Lumpur and Rio de Janeiro
  

You will thrive in this role if you have:

• Communicative English (minimum B2 level), which apart from carrying out everyday tasks, allows you to interact with people from different parts of the world
• Experience in customer service and working with computer systems (knowledge of ERP systems will be a plus)
• A creative approach to addressing challenges that could arise in daily work (enabling you to fulfill all customer orders, even the non-standard ones)
• Attention to detail, logical thinking, and clear communication
• Identification with values such as teamwork, continuous development, and respect for diversity
  

By joining us, you will receive:

• Standard benefits, including private medical care, Multisport card, group life insurance, fresh fruits and vegetables, and additionally:
• The option of a hybrid work model after a trial period (3 days in the office / 2 days from home)
• Modern office located in the city center
• Comprehensive onboarding, interesting challenges and development opportunities
• Access to the MultiLife platform (online webinars, free cinema tickets, access to the Legimi platform)
• Social events, well-being initiatives – because life is not just about work – your comfort is important to us
• Ability to work using the English language
• Employee referral program
• Online English course