Global Customer Care Specialist - International Orders

Smith & Nephew plc; Poland; Hybrid; PLN 70,000 - 104,000; Full time

Benefits offered by this job

Hybrid working model

Generous annual bonus

Life insurance

Save As You Earn share options

Private Health and Dental plans

Job summary

Smith & Nephew plc is seeking an Associate, Global Customer Care, International Order Management (Maternity Leave Cover). You will manage customer cases via Salesforce, ensuring timely, professional service and collaboration with local country teams and stakeholders.

The role requires a higher education degree, strong English and Italian language skills, and experience with SAP or ERP systems; Excel and PowerPoint proficiency is also expected.

Qualifications

• Higher Education degree required.
• Very good command of English (written and spoken).
• Very good command of Italian (written and spoken).
• Strong communication and interpersonal skills with a customer-focused approach.
• Experience with SAP or other ERP systems is an advantage.
• Proficient in Microsoft Excel and PowerPoint.

Responsibilities

• Execute and process customer cases received through Salesforce Service Cloud as assigned by the local team according to the defined SLA.
• Contribute to improvements in case solving accuracy and timeliness; support global KPI/SLA targets.
• Participate in process optimization, automation projects or system changes.
• Maintain active communication with stakeholders to review workload, escalations, and issue resolution.
• Create and maintain country SOPs reflecting changes, updates, or audit requirements.

Skills

English language

Italian language

Communication

Customer focus

Education

Higher Education degree

Tools

SAP/ERP

Excel

PowerPoint

Job description

Smith & Nephew plc is seeking an Associate, Global Customer Care, International Order Management (Maternity Leave Cover). You will manage customer cases via Salesforce, ensuring timely, professional service and collaboration with local country teams and stakeholders.

The role requires a higher education degree, strong English and Italian language skills, and experience with SAP or ERP systems; Excel and PowerPoint proficiency is also expected.