Global Cloud Support Specialist (Remote)

Gcore; Poland; Hybrid; PLN 72,000 - 96,000; Full time

Benefits offered by this job

Remote/hybrid/office options

Work from anywhere 45 days per year

Private medical insurance

Paid sick leave

Life events allowance

Language classes

Modern office with snacks

Team sports

Job summary

Gcore in Poland is seeking a Customer Support Specialist to join a global team that designs and delivers infrastructure and software for an AI-driven world. You will handle first-line support in English, advise customers on Cloud/CDN/Hosting/AI, and diagnose technical issues to escalate when needed.

The role offers remote, hybrid, or on-site work options with a flexible schedule and a benefits package including private medical insurance and paid sick leave.

Qualifications

• 1+ year of Technical Support experience
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
• Good understanding of hardware and software diagnostics (reading logs, etc.)
• English level B2 or higher
• Excellent customer advocacy and soft skills
• Strong problem-solving abilities
• Quick learner, organized, and a team player
• Responsible, polite, and optimistic with strong communication skills
• Able to explain complex concepts clearly and simply
• Skilled at prioritizing tasks

Responsibilities

• First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English
• Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more
• Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed

Skills

English proficiency (B2+)

Networking knowledge

Problem solving

Communication

Team player

Prioritization

Tools

Linux

APIs

Job description

Gcore in Poland is seeking a Customer Support Specialist to join a global team that designs and delivers infrastructure and software for an AI-driven world. You will handle first-line support in English, advise customers on Cloud/CDN/Hosting/AI, and diagnose technical issues to escalate when needed.

The role offers remote, hybrid, or on-site work options with a flexible schedule and a benefits package including private medical insurance and paid sick leave.