German-Speaking Transition & Service Delivery Lead (Remote)

Nsc Global; Wrocław; Hybrid; PLN 120,000 - 160,000; Full time

Job summary

NSC Global is seeking a German-speaking Transition Project Manager and Service Delivery Lead to drive a complex transition across six sites in multiple regions, with Accenture as the prime contractor. The role blends transition management with eventual delivery leadership in a matrix, international environment.

The successful candidate will coordinate governance, budgeting, and go-live activities, while maintaining program controls and client relationships as the service goes live and progresses

Qualifications

• 5+ years in IT project or programme management.
• Experience across several countries/time zones, ideally Europe, the Americas and APAC.
• Background in onsite IT, end user or field services delivery.
• Experience working with or for a prime contractor or global systems integrator (e.g. Accenture).
• Working knowledge of ITIL and ServiceNow.

Responsibilities

• Build and own the integrated transition plan across six sites, with milestones and go-live readiness criteria.
• Lead knowledge transfer, shadowing and handover from the outgoing provider.
• Coordinate engineer onboarding, site access, client training and compliance for GMP sites.
• Work with ServiceNow and ticket integration with Accenture and the client.
• Run go-live and hypercare and sign off service readiness.
• Act as NSC's single point of contact for Accenture on the programme.
• Prepare and lead steering committees and regional calls.
• Track transition budget and milestone billing against plan.
• Move into the delivery lead role once the service is live.
• Own service performance against SLAs and KPIs.

Skills

Fluent German (C1+)

Fluent English

IT project management

Stakeholder management

ITIL knowledge

Tools

ServiceNow

Job description

NSC Global is seeking a German-speaking Transition Project Manager and Service Delivery Lead to drive a complex transition across six sites in multiple regions, with Accenture as the prime contractor. The role blends transition management with eventual delivery leadership in a matrix, international environment.

The successful candidate will coordinate governance, budgeting, and go-live activities, while maintaining program controls and client relationships as the service goes live and progresses