German-Speaking Tech Support Specialist — Greece (Relocation)

Mercier Consultancy Group; Polska; On-site; PLN 136,000 - 205,000; Full time

Benefits offered by this job

Two extra salaries per year (13th & 14

Job summary

Mercier Consultancy Group is seeking German-speaking Customer Experts for a leading global software company in Greece. The role focuses on providing high-level technical support for social media platforms, analyzing trends, and ensuring an optimal user experience.

Fluency in German and strong English skills are essential, with EU work eligibility. A relocation package and competitive benefits accompany the position.

Qualifications

• Native or fluent German (spoken and written) is mandatory.
• Advanced proficiency in English to communicate in a multicultural office.

Responsibilities

• Provide high-level technical support and consultancy for users of the software company’s social media platforms.
• Monitor and analyze digital trends to ensure optimal user experience.
• Resolve complex inquiries through live chat, email, and social channels with high satisfaction.
• Maintain detailed records of interactions and escalated issues to engineering teams.
• Collaborate with cross-functional teams to improve features and user safety protocols.

Skills

German language

English proficiency

Customer service

Problem solving

Job description

Mercier Consultancy Group is seeking German-speaking Customer Experts for a leading global software company in Greece. The role focuses on providing high-level technical support for social media platforms, analyzing trends, and ensuring an optimal user experience.

Fluency in German and strong English skills are essential, with EU work eligibility. A relocation package and competitive benefits accompany the position.