German Speaking Customer Experts For Software Company - Work In Athens, Greece

Mercier Consultancy Group; Polska; On-site; PLN 136,000 - 205,000; Full time

Benefits offered by this job

Two extra salaries per year (13th & 14

Job summary

Mercier Consultancy Group is seeking German-speaking Customer Experts for a leading global software company in Greece. The role focuses on providing high-level technical support for social media platforms, analyzing trends, and ensuring an optimal user experience.

Fluency in German and strong English skills are essential, with EU work eligibility. A relocation package and competitive benefits accompany the position.

Qualifications

• Native or fluent German (spoken and written) is mandatory.
• Advanced proficiency in English to communicate in a multicultural office.

Responsibilities

• Provide high-level technical support and consultancy for users of the software company’s social media platforms.
• Monitor and analyze digital trends to ensure optimal user experience.
• Resolve complex inquiries through live chat, email, and social channels with high satisfaction.
• Maintain detailed records of interactions and escalated issues to engineering teams.
• Collaborate with cross-functional teams to improve features and user safety protocols.

Skills

German language

English proficiency

Customer service

Problem solving

Job description

German Speaking Customer Experts For Software Company

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, dedicated to bridging the gap between world‑class talent and global industry leaders. We specialize in identifying top‑tier professionals for the most sought‑after positions in the European market, ensuring a seamless transition and a prosperous career journey for our candidates.

Job Overview

We are currently seeking motivated professionals to join a leading global software firm in the social media sector as German Speaking Customer Experts for Software Company in Greece. This role is ideal for individuals passionate about digital engagement and technology who are looking for exceptional jobs in Greece with a company that values expertise and cultural diversity.

Key Responsibilities

• Provide high-level technical support and consultancy to users of the software company’s social media platforms.
• Monitor and analyze digital trends to ensure users have an optimal experience within the software environment.
• Resolve complex inquiries through live chat, email, and social media channels with a focus on high satisfaction.
• Maintain detailed records of user interactions and escalated technical issues to the relevant internal engineering teams.
• Collaborate with cross‑functional teams to improve software features and user safety protocols in the social media space.
• Contribute to the positive reputation of the brand by delivering professional, empathetic, and efficient communication.
• Native or fluent German (spoken and written) is mandatory for this role.
• Advanced proficiency in English to communicate within our multicultural office environment.
• Valid EU passport or a valid work permit for Greece.
• Strong interest in software technology and the dynamic world of social media platforms.
• Exceptional problem‑solving skills and the ability to thrive in a fast‑paced environment.

What We Offer

• Competitive Monthly Salary
• Two Extra Salaries Per Year (13th and 14th salary bonus)
• Monthly Performance Bonus
• Fully Paid Relocation Package (flight, transfer, and initial hotel stay)
• Comprehensive Health Insurance
• Fully Paid Professional Training for the German Speaking Customer Experts for Software Company position in Greece
• And Much More…

Life in Greece

Choosing one of our German‑speaking jobs means embracing the vibrant lifestyle of Athens. Greece offers an unparalleled quality of life, where you can enjoy sunny Mediterranean weather year‑round, world‑renowned history, and a bustling social scene. Moving to Greece provides the perfect balance between a rewarding career and an enriching cultural adventure.

With our inclusive relocation package, you will settle in comfortably as you discover the unique charm of Greece. Whether it is the exquisite local cuisine, the breathtaking islands, or the warm hospitality of the locals, life in Greece is an experience like no other. Join our team and make the most of these premium jobs in Greece today.