German-Speaking Remote Customer Advocate

Taskrabbit; Poland; On-site; PLN 83,000 - 101,000; Full time

Job summary

Taskrabbit is seeking a Customer Service Advocate in Poland for a remote role. You will deliver an outstanding customer experience to clients, Taskers, and partners, championing a customer-obsessed approach and upholding our values.

This position requires English and German, at least 1 year in customer service, and a proactive, ownership-driven mindset. Compensation reflects local market norms with emphasis on fairness and growth.

Qualifications

• Fluency in English and German required.
• Minimum of 1 year of experience in customer service.
• Exceptional problem-solving skills.
• Strong sense of ownership and disciplined curiosity.
• Empathetic communication and ability to connect with customers.

Responsibilities

• Prioritize customer satisfaction with personalized, caring interactions.
• Recognize customers' unique needs and concerns.
• Balance urgency with genuine care to keep customers at the center.
• Understand customer needs through direct interactions and feedback.
• Use feedback to improve customer satisfaction.
• Spot trends in inquiries to anticipate needs.
• Assess and adapt approach for positive experiences.
• Take ownership and show disciplined curiosity addressing concerns.
• Fix issues with proactive, effective resolutions.
• Serve as a trusted resource for optimal outcomes.

Skills

Fluency in English

Fluency in German

Customer service experience

Problem-solving

Ownership mindset

Empathetic communication

Written and verbal communication

Attention to detail

Job description

Taskrabbit is seeking a Customer Service Advocate in Poland for a remote role. You will deliver an outstanding customer experience to clients, Taskers, and partners, championing a customer-obsessed approach and upholding our values.

This position requires English and German, at least 1 year in customer service, and a proactive, ownership-driven mindset. Compensation reflects local market norms with emphasis on fairness and growth.