Remote Bilingual Customer Advocate

Taskrabbit; Warszawa; On-site; PLN 75,000 - 91,000; Full time

Benefits offered by this job

Health insurance

401k match

Flexible time off

IKEA discounts

Job summary

Taskrabbit, a global marketplace connecting clients with Taskers, seeks a Customer Service Advocate in Poland. This remote role supports clients, Taskers, and partners with a customer-obsessed mindset and fast, thoughtful resolutions.

You will handle email, chat, and phone interactions in English and Spanish, solving problems with ownership and empathy while delivering exceptional service at scale.

Qualifications

• Minimum of 1 year in a customer service role.
• Experience handling email, chat, messaging and phone interactions.
• Fluency in English and Spanish is required.
• Strong problem-solving and ownership mindset.

Responsibilities

• Prioritize customer satisfaction with a personalized, caring approach.
• Identify customer needs and respond to inquiries promptly.
• Collaborate with clients, Taskers and partners to resolve issues.
• Track trends in inquiries to improve service.

Skills

Customer service

English

Spanish

Problem solving

Ownership

Empathy

Communication

Attention to detail

Job description

Taskrabbit, a global marketplace connecting clients with Taskers, seeks a Customer Service Advocate in Poland. This remote role supports clients, Taskers, and partners with a customer-obsessed mindset and fast, thoughtful resolutions.

You will handle email, chat, and phone interactions in English and Spanish, solving problems with ownership and empathy while delivering exceptional service at scale.