German-Speaking Operations Team Lead (Onsite)

Concentrix; Katowice; On-site; PLN 120,000 - 150,000; Full time

Job summary

Concentrix in Katowice, Poland, seeks a Team Leader, Operations to supervise a group of call center associates, coach performance, and ensure KPIs are met. The role emphasizes day-to-day leadership, attendance monitoring, and delivering excellent service in a fast-paced environment.

The candidate should have a technical background and language proficiency (German C1/C2 and English B2), plus a related degree with 2–4 years of experience.

Qualifications

• Languages: German C1/C2 and English B2 required; Polish is preferred.
• Technical background is required.
• Associate's degree in a related field with 2–4 years of relevant experience preferred.

Responsibilities

• Supervise a group of call center associates day-to-day, monitor work and attendance.
• Coach direct reports regularly to ensure KPIs and performance metrics.
• Identify performance issues, implement corrective actions up to termination.
• Ensure service meets contractual KPIs and financial expectations.
• Communicate expectations and provide timely updates to the team.
• Handle escalated customer calls as needed and mentor the team.
• Conduct team meetings and organize team activities.
• Stay current on internal processes and attend manager development training.
• Promote the Concentrix values through behavior and advocacy for the team.

Skills

German language proficiency

English language proficiency

Technical background

Team leadership experience

Education

Associate's degree in related field

Job description

Concentrix in Katowice, Poland, seeks a Team Leader, Operations to supervise a group of call center associates, coach performance, and ensure KPIs are met. The role emphasizes day-to-day leadership, attendance monitoring, and delivering excellent service in a fast-paced environment.

The candidate should have a technical background and language proficiency (German C1/C2 and English B2), plus a related degree with 2–4 years of experience.