German-Speaking Customer Support & Tech Specialist — Athens

WW Talents

Kraków

On-site

PLN 67,000 - 101,000

Full time

4 days ago

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Benefits offered by this job

On-site in Athens

Performance bonuses up to €250/month

Transportation bonus up to €100/month

Relocation package

Job summary

WW Talents in Athens is seeking a German-speaking Customer Service & Technical Support Agent to provide after-sales support for premium household appliances. You will assist customers via phone, email, and chat and troubleshoot product issues.

You will document interactions in Salesforce, support UK/Ireland customers when required, and enjoy an on-site schedule with a competitive package including a monthly gross salary and performance bonuses.

Qualifications

German language proficiency at C1 level.
English proficiency at B2-C1 level for training and internal communication.
Experience in customer service or related roles is preferred but not required.
Excellent communication and problem-solving skills.
Typing speed of at least 25 words per minute.
Familiar with Salesforce and CRM tools.

Responsibilities

Provide German-speaking customer service via phone, email, and chat.
Troubleshoot product functionality and technical issues for household appliances.
Handle inquiries about deliveries, refunds, and product concerns.
Document interactions and manage cases in Salesforce.