German-speaking Customer Support Agent

WW Talents; Województwo pomorskie; On-site; PLN 52,000 - 78,000; Full time

Benefits offered by this job

Relocation package

Bonuses

On-site work

Job summary

WW Talents is looking for a German-speaking Customer Service & Technical Support Agent to join our international team in Athens. You will provide after-sales support, troubleshoot, and assist customers via phone, email, and chat. The role includes on-site work with a relocation package and a monthly salary structure.

Salary is described as €1,400 gross per 14 months, plus bonuses and a relocation package. You will interact with customers from the UK and Ireland when needed and work in a dynamic,

Qualifications

• Fluent or native German with C1 proficiency.
• English at B2-C1 level for training and internal comms.
• Excellent communication and problem-solving skills.
• Typing speed of at least 25 words per minute.
• Experience with Salesforce or CRM tools is a plus.

Responsibilities

• Provide German-speaking customer service and after-sales support via phone, email, and chat.
• Troubleshoot product functionality and technical issues related to household appliances.
• Handle inquiries about deliveries, refunds, and product-related concerns.
• Document customer interactions and manage cases using Salesforce.
• Provide professional and solution-oriented support throughout the customer journey.
• Assist English-speaking customers from the UK and Ireland when required.
• Contribute to additional customer support channels and projects during low seasons.
• Work with innovative and AI-powered applications when required.
• Maintain high levels of customer satisfaction and service quality.

Skills

German (C1)

English (B2-C1)

Communication

Problem solving

Typing (25 wpm)

Tools

Salesforce

Job description

Are you a German speaker looking to build an international career? Join our team in Athens and provide customer and after-sales support for premium household appliances.

Location: Piraeus, Athens, Greece
Salary: €1,400 gross per 14 month + bonuses + full relocation package
Work Model: On-site (Monday to Friday; working hours from 10:00 to 19:00)

Your Role

As a German-speaking Customer Service & Technical Support Agent, you will provide after-sales support and troubleshooting, assisting customers with product, delivery, and refund inquiries via phone, email, and chat.

Your Responsibilities

• Provide German-speaking customer service and after-sales support via phone, email, and chat
• Troubleshoot product functionality and technical issues related to household appliances
• Handle customer inquiries regarding deliveries, refunds, and product-related concerns
• Accurately document customer interactions and manage cases using Salesforce
• Provide professional and solution-oriented support throughout the customer journey
• Assist English-speaking customers from the UK and Ireland when required
• Contribute to additional customer support channels and projects during low seasons
• Work with innovative and AI-powered applications when required
• Maintain high levels of customer satisfaction and service quality

What We Are Looking For

• Fluent or native-level German with C1 proficiency
• English proficiency at B2-C1 level for training and internal communication
• Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
• Excellent communication and problem-solving skills
• Typing speed of at least 25 words per minute
• Ability to confidently use customer support and CRM tools such as Salesforce
• Customer-oriented, professional, and solution-driven mindset
• Comfortable working in an international and dynamic environment

What We Offer

• €1,400 gross monthly salary per 14 months
• Monthly productivity bonus of up to €250 based on target achievement
• Transportation bonus of up to €100 per month, proportional to on-site working days after training
• International and dynamic working environment
• Opportunity to gain experience in customer service, technical support, after-sales support, CRM, and digital customer experience

Why Join?

This is an excellent opportunity for German speakers looking to develop their career in customer service, technical support, after-sales support, troubleshooting, helpdesk, and customer experience.

You will work with an internationally recognized premium appliance brand, develop your technical and customer service skills, and build valuable experience in a multicultural working environment in Athens, Greece.