Bilingual Junior Customer Advisor (Polish/English) Remote

Us Bank; Poland; Remote; PLN 40,000 - 54,000; Full time

Benefits offered by this job

Stable employment

Full onboarding and paid training

Career development opportunities

Friendly, supportive team environment

Competitive salary

Job summary

U.S. Bank is seeking a Junior Customer Representative to be the first point of contact for customers, providing support in Polish and English via phone and digital channels. This is an international financial environment with onboarding and training.

You will handle banking inquiries, request payments, billing, and card services, while building strong customer relationships in a remote, home-based setup.

Qualifications

• Polish (C1) and English (B2) proficiency, both written and spoken.
• Secondary education (high school diploma) – students and graduates welcome.
• Customer-oriented mindset and willingness to learn.
• Good communication and interpersonal skills.
• Basic computer skills and ability to navigate systems.
• Ability to work with procedures and deadlines.

Responsibilities

• Provide high-quality customer support for banking and card inquiries.
• Handle incoming calls and written requests from customers in Polish and English.
• Resolve customer issues at first contact whenever possible.
• Assist customers with account questions, payments, billing and card services.
• Escalate complex cases to dedicated teams when needed.
• Maintain accurate documentation in internal systems.
• Build positive and professional relationships with customers.

Skills

Polish (C1)

English (B2)

Communication skills

Customer service mindset

MS Office

Interpersonal skills

Education

High school diploma

Tools

MS Office

Job description

U.S. Bank is seeking a Junior Customer Representative to be the first point of contact for customers, providing support in Polish and English via phone and digital channels. This is an international financial environment with onboarding and training.

You will handle banking inquiries, request payments, billing, and card services, while building strong customer relationships in a remote, home-based setup.