German Billing Support Agent – Onsite in Sofia, Hybrid Path

FH Collective Academy; Poznań; On-site; PLN 83,000 - 156,000; Full time

Benefits offered by this job

Airbnb relocation housing

Flight ticket reimbursement

Meal vouchers

Private health insurance

Multisport card

Signing bonus €1,000

Job summary

FH Collective Academy seeks a German-speaking Billing Service Agent based in Sofia, Bulgaria, with relocation support. The role is on-site initially, with a path to a hybrid model after 4 months for top performers.

You will assist German-speaking customers with billing inquiries, provide clear support, and maintain high customer service standards. The package includes a base salary of €1,636 gross per month, a €1,000 signing bonus, a €102.25 billing skills bonus, and relocation assistance.

Qualifications

• Fluent German at C1/C2 level.
• English at B1/B2 level.

Responsibilities

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

Skills

German language proficiency

Customer service

Communication skills

Structured work approach

Team collaboration

Job description

FH Collective Academy seeks a German-speaking Billing Service Agent based in Sofia, Bulgaria, with relocation support. The role is on-site initially, with a path to a hybrid model after 4 months for top performers.

You will assist German-speaking customers with billing inquiries, provide clear support, and maintain high customer service standards. The package includes a base salary of €1,636 gross per month, a €1,000 signing bonus, a €102.25 billing skills bonus, and relocation assistance.