German HR Admin, Associate

1PL02 NGA HR Sp. z o.o.; Katowice; Hybrid; PLN 48,000 - 72,000; Full time

Benefits offered by this job

Health coverage

Wellbeing programs

Paid leave

Retirement plans

Learning opportunities

Job summary

Strada is seeking an HR Admin/Benefit/Customer Care Associate to support data management and customer services. The role focuses on HR Administration processes with flexibility to cover various tasks as needed, contributing to efficient, accurate outputs and timely responses.

The position is hybrid, requiring occasional office presence per policy, with opportunities across a global, fast-paced environment. Strong English and MS Office skills are essential, plus collaboration within a diverse

Qualifications

• University diploma or equivalent.
• HRIS knowledge preferred.
• Previous experience in HR Administration or Customer Support would be a big plus.
• High level of English spoken and written.
• Flexibility to support global and fast paced environment.
• Good knowledge of MS Office tools such as Excel, Word, and PowerPoint.

Responsibilities

• Advise on client queries/issues using HR Administration expertise.
• Independently perform Data Management or Customer Service activities per calendar and KPIs.
• Ensure data management is accurate and timely.
• Respond to tickets and calls within SLA timescales.

Skills

High level English

Communication skills

Teamwork

Attention to detail

Verbal and written skills

Client/customer service

Education

University diploma or equivalent

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Join us on a journey of endless possibilities At Strada, possibility isn't just a promise - it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you'll build a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com

HR Admin/Benefit/Customer Care, Associate

THE ROLE

To contribute and be part of the team responsible for the support and execution of data management and customer services activities, ensuring that output is accurate and on time. Your responsibilities will be focused on HR Administration processes and Customer Care services and you will be flexible supporting either as or when required.

RESPONSIBILITIES

• Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks.
• Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs.
• Ensure Data Management is performed accurately and on time.
• Ensure Tickets and Calls are responded within SLA timescales and to a high standard.
• Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation.
• Support the updates of DWIs, if required.
• Proficient in using systems and tools.
• SOC Controls completed on time and with the necessary evidence.
• Conduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice.
• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.
• Highlight to Service Manager any deviations from the standard scope of service.
• Ability to recognize and deal appropriately with sensitive and confidential information.
• Successful completion of all learning objectives.
• Time Recording to be completed accurately and on time.
• Strada Security Standards are adhered and followed.
• Contribute to team meetings and raise any issues immediately to your Service Manager.
• Ensure you are up to date with all Strada HR announcements and communications.
• Build good relationships with all lines of businesses where appropriate.
• Update internal stakeholders, when needed, in a timely and accurate way.
• Participates in projects and activities as needed and assigned.

REQUIREMENTS

• University diploma or equivalent
• HRIS knowledge preferred
• Previous experience in similar roles related to HR Administration or Customer Support would be a big plus
• High level of English spoken and written allowing everyday work communication in this language
• Additional language(s) as required for a specific position – Please specify
• Good knowledge of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast paced environment
• Attention to detail
• Excellent written and verbal skills
• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
• Availability to cover required work shifts and Bank Holidays, if needed
• Standard Languages: Hybrid position – Availability to work from the office as per Company Policy and as agreed with the Hiring Manager / Rare Languages: Possibility of full remote work with occasional office presence, as per Company Policy and the agreement with the Hiring Manager

CONDITIONS

• Contract type: 1 year contract
• Start date: Asap (December 2026 or January 2027)
• Working time: Standard 8-16.00 or 9-17.00
• Full time

VALUES AT STRADA

At Strada, our values guide everything we do: Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

BENEFITS

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DIVERSITY AND INCLUSION

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

AUTHORIZATION TO WORK IN THE EMPLOYING COUNTRY

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

As pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.