GBS Process Transformation and Optimization Analyst

Jacobs; Kraków; Hybrid; PLN 200,000 - 280,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Flexible benefits via MyBenefit

Support for employees and families in

Job summary

Jacobs in Kraków invites you to join its PMO team to drive transformation across the organization. You will lead change programs, design roadmaps, and coordinate adoption efforts with senior stakeholders.

The role emphasizes cross-functional collaboration, readiness assessments, and robust communication to ensure benefits realization in a global infrastructure context. With a focus on international projects, you will enhance processes, governance, and reporting while supporting ongoing

Qualifications

• Master's degree in a business or transformation field is required.
• Minimum relevant experience in finance, transformation or PMO environments.
• Fluent English and strong communication skills are essential.
• Proven ability to lead cross-functional initiatives and manage stakeholders.

Responsibilities

• Lead end-to-end transformation and change management workstreams for initiatives from assessment to adoption.
• Design transformation roadmaps, communication plans, adoption and readiness frameworks.
• Conduct stakeholder assessments, readiness analyses, and risk reviews.
• Develop future-state processes and operating model improvements with owners.
• Prepare executive-ready status updates, risk logs, and decision materials.

Skills

Stakeholder management

Change management

Project leadership

Communication

Analytical thinking

English fluency

Education

Master's degree in Business/Finance/Communications/HR/PM/Transformation/OD

Tools

PowerPoint

Excel

Word

Power BI

SharePoint

Job description

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

At Jacobs, we deliver projects that truly make a difference — from smart manufacturing and sustainable water systems to modern infrastructure and cutting-edge technologies.

Our solutions support the development of cities, industries, and innovation, addressing today’s challenges both locally and globally.

As part of the Project Management Office (PMO), this role is responsible for driving process transformation and business optimization initiatives from assessment through implementation and adoption. The position combines change management, stakeholder engagement, process improvement, and project governance activities to support the successful delivery of strategic initiatives across the organization.

Key Responsibilities

• Lead end-to-end transformation and change management workstreams for medium to large initiatives, from assessment through implementation, adoption, and benefits realization.
• Design and deliver transformation roadmaps, change strategies, communication plans, adoption plans, and readiness frameworks aligned with business objectives and project timelines.
• Conduct stakeholder assessments, organizational impact analyses, readiness assessments, and feedback reviews to identify risks, dependencies, resistance points, and engagement needs.
• Design future-state processes, operating model improvements, and business optimization recommendations in collaboration with process owners and business stakeholders.
• Develop clear, business-focused communication materials, leadership updates, presentations, talking points, training support content, and stakeholder engagement materials for transformation initiatives.
• Lead communication, engagement, and training workstreams, coordinating messages, channels, audiences, timing, and follow-up activities to support adoption.
• Facilitate workshops, focus groups, governance meetings, and decision sessions with cross-functional and senior stakeholders.
• Establish project governance, KPI frameworks, adoption measures, readiness indicators, and benefits tracking to monitor transformation progress and business outcomes.
• Manage change risks, dependencies, resistance, mitigation plans, and adoption barriers as part of transformation governance.
• Partner with Process Owners, Project Managers, OCM, HR, Finance, IT, Data & Automation, and business stakeholders to align transformation solutions with operational needs.
• Prepare executive-ready recommendations, status updates, risks, mitigation plans, and decision materials for senior stakeholders.
• Mentor junior transformation or change professionals and drive continuous improvement of transformation, communication, and change management practices, including templates, playbooks, lessons learned, and knowledge sharing.

Here's what you'll need

• Master's degree in Business, Finance, Communications, HR, Project Management, Transformation, Organizational Development, or a related field.
• 5+ years of experience in finance, transformation, change management, communications, PMO, consulting, HR, or business improvement environments.
• Fluent English skills.
• Proven project leadership experience in medium to large transformation initiatives, including coordination of stakeholders, risks, governance, deliverables, adoption activities, and benefits realization.
• Strong experience developing change strategies, transformation roadmaps, communication plans, adoption frameworks, readiness plans, stakeholder engagement materials, leadership updates, presentations, training support materials, and adoption messaging.
• Experience conducting stakeholder assessments, organizational impact assessments, readiness assessments, feedback analysis, and resistance management activities.
• Understanding operating model design, process optimization, business transformation, continuous improvement, and change management approaches.
• Strong stakeholder management skills, including the ability to influence senior stakeholders, facilitate alignment, manage expectations, and support decision-making.
• Strong analytical and business communication skills, with the ability to translate complex transformation topics into clear, structured, and audience-appropriate messages.
• Ability to manage ambiguity, prioritize competing demands, and operate effectively in international, matrixed, and fast-paced environments.
• Prosci, Agile, Project Management, Lean Six Sigma, or Business Analysis certification may be beneficial.
• Strong proficiency in Microsoft PowerPoint, Excel, Word, and collaboration tools; Power BI, SharePoint or similar tools may be an advantage.

We offer

• The opportunity to work in an experienced team within a global company operating across all areas of infrastructure investment
• A comprehensive benefits package private medical care, additional life insurance, flexible benefits selection via the MyBenefit platform, support for employees and their families in challenging life situations, and much more
• Holiday allowance ("Wczasy pod gruszą")
• Flexible start times (between 730 AM and 1000 AM) and "short Fridays" (Monday-Thursday 8.5 hours, Friday 6 hours)
• Option to work from the office or in a hybrid model

We believe that by being inclusive, we bring ourselves closer together and foster greater creativity. We welcome people as they are.

As an employer committed to supporting individuals with disabilities, we ensure that all candidates who meet the role requirements are invited to interview.

Join us and build your career in an international environment, alongside people who are passionate about shaping the future.

We're proud to be an Accredited Six Sigma Training and Certification Provider!

Our accreditation from The Council for Six Sigma Certification confirms that our internal programme meets recognised industry standards and supports our commitment to data-driven process improvement. It ensures our people gain valuable skills in problem-solving, operational excellence and continuous improvement that help drive meaningful business results.

Your application experience is important to us, and we're keen to adapt to make every interaction even better.