Front Office Supervisor (F/M)

Radisson Hotel Group; Kraków; On-site; PLN 78,120 - 111,600; Full time

Benefits offered by this job

Team member rates and family rates

Radisson Academy with learning modules

Private medical care

Lunches and coffee

Employee referral bonuses

Job summary

Radisson RED Kraków is seeking a Front Office Supervisor to lead our front desk team and ensure a warm welcome, smooth check-in and memorable guest experiences. You will supervise, mentor and motivate staff while maintaining a proactive approach to guest needs and service excellence.

Fluency in Polish and English is valued, with IT system experience and a passion for hospitality. The role offers engaging team culture, global brand support, and opportunities for development within Radisson Hotel

Responsibilities

• Supervise the front office team and lead by example to deliver guest journeys at the highest level.
• Ensure a warm welcome, smooth check-in/check-out, and proactive guest satisfaction management.
• Host the front desk show with patience, empathy and a proactive problem-solving mindset.
• Collaborate with team to run the department efficiently and elevate the guest experience.

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for Front Office Supervisor to join our team here at Radisson RED Kraków.

As Front Office Supervisor at Radisson RED Kraków, you will be our guests’ superhero! You will ensure the heart and soul of Radisson RED beats loudly and strong. Innovative and ahead of the curve, you will create the REDvolution where our guests can’t wait to come back and experience the moment again, they will go social, where it’s constant snap and chatter. Capturing feedback at every opportunity, you are ready to make things happen with your unique personality. It’s different we know, but that’s ok, for at RED it’s a given as the guest experience is paramount and always tops our agenda.

The Front Office Supervisor Role

Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.

• Our Front Office Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
• You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

As Front Office Supervisor, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

• One to impress? Dynamic? Love people interaction with the skill to mix it up!
• A Pro? You ideally have previous experience in managing front office team and always have an open ear for the questions and problems of your team
• Innovative? Creative with a positive mindset, love a challenge because you know there is always a solution
• Engaging, self-motivated and love guests, we all do
• Genuine? Want to be yourself? We love that and won’t change that, promise!
• Polish and English speaker?
• Experience of working with IT systems and all things tech?
• Passionate for Music, Art and Fashion? We want to talk to you!

What we offer

• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• Private medical care
• Access to MultiLife platform that support your growth and well - being
• Lunches in the employee canteen and unlimited aromatic coffee
• Employee Referral Programme with attractive bonuses
• Diverse career opportunities worldwide in more than 1160 hotels
• Training, transfer and promotion opportunities in 10 hotel brands worldwide
• Diverse and open team as well as regular team events

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -

Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYesI Can!spiritshineas you bring hospitality to life.

Build a Great Career -

No matter your background or experience, we invest in yourgrowth, learning, and careerdevelopment—helping you reach your full potential.

Experience the Team Spirit -

Join a workplace that’sinclusive, fun, and meaningful. We celebrate diversity, support oneanotherand foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.

Lead with Your Ambition -

Your ideas,passionand drive matter! We empower you tomake a difference—in hospitality, yourcommunityand beyond.

Enjoy Global & Local Perks -

No matter whereyou’relocated,you’llenjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus,you’llhave access to localperksand rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as

• up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

We welcome applicants from allbackgrounds, abilities, and experiences.If you need any adjustments during the application process, please let us know.