Freelancer Medical Customer Service Representative - Poland (Polish)

Clariness; Warszawa; On-site; PLN 42,000 - 62,000; Full time

Job summary

Clariness GmbH in Poland is seeking a patient recruitment representative to manage clinical trial sites and connect doctors with patients.

Your role is to screen patients by phone and email, provide first-class service, and act as the main contact for patients. Prior medical field experience is preferred, including nursing or CRA roles, and you should be fluent in Polish and English. Flexible shifts including mornings, afternoons, and evenings are expected.

Qualifications

• Polish and English language proficiency required.
• Medical field experience preferred (nursing, CRA or related).
• Experience handling customer requests via phone and email.

Responsibilities

• Represent Clariness GmbH as the main contact for patients.
• Screen patients by phone to support recruitment for trials (no sales).
• Assist doctors and patients in connecting with each other.

Skills

Polish

English

Customer service

Phone calls

Organized

Medical background

Job description

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities:

• Representing our company by being the contact person for our patients.
• Screening patients (no sales calls, pure customer service).
• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile:

• You speak Polish (mother-tongue) and English.
• You have worked as a Nurse, CRA, or a position in the medical field.
• You might need to call patients and follow a strict screener.
• You have an understanding of medical topics.
• You have initial experience in handling customers’ requests via phone and email, ideally, you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer:

• Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Have we sparked your interest?

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at