Freelancer Medical Customer Service Representative - Poland (Polish)

Clariness GmbH; Warszawa; On-site; PLN 83,000 - 124,000; Part time

Job summary

Clariness GmbH is seeking a freelance representative to manage clinical trial site communications and patient recruitment. You will be the contact person for patients, screen applicants, and assist doctors in connecting patients with trial opportunities.

The role requires Polish (native) and English language skills, experience in nursing or medical fields, and prior call center or customer-service exposure. Strong organization and clear communication are essential for success.

Qualifications

• Polish and English language skills required.
• Experience in nursing, CRA, or medical field preferred.
• Customer service experience, especially via phone and email, is advantageous.
• Well-organized and confident communicator delivering first-class service.

Responsibilities

• Act as main contact for patients and represent the company.
• Screen patients by phone to assist connections with doctors.
• Help doctors and patients connect with each other and coordinate communication.

Skills

Polish(native)

English

Customer service

Medical background

Phone communication

Job description

(Freelance/Project-based)

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities:

• Representing our company by being the contact person for our patients.


• Screening patients (no sales calls, pure customer service).


• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile:

• You speak Polish (mother-tongue) and English.


• You have worked as a Nurse, CRA, or a position in the medical field.


• You might need to call patients and follow a strict screener.


• You have an understanding of medical topics.


• You have initial experience in handling customers’ requests via phone and email, ideally, you have even already worked in a Call Center before.


• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.


• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer:

• Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Have we sparked your interest?

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at