Freelancer Medical Customer Service Representative - Poland (Polish)

Capital Factory; Polska; On-site; PLN 89,000 - 134,000; Part time

Job summary

Clariness GmbH is seeking a freelance/project-based patient liaison to manage clinical site contacts. You will screen patients by phone and email, ensuring top-notch patient service and seamless connections between doctors and patients.

The role emphasizes medical understanding and organized, clear communication. Candidates with nursing or CRA experience and prior call center work are preferred; morning to evening shifts may be required.

Qualifications

• Polish (native) and English speakers preferred.
• Experience in medical field (nurse/CRA or similar).
• Phone and email customer service experience desired.
• Good understanding of medical topics.
• Organized and confident communicator with customer focus.
• Willingness to work morning, afternoon, evening shifts.

Responsibilities

• Represent Clariness GmbH as the patient contact person.
• Screen patients; focus on customer service, not sales.
• Assist doctors and patients by connecting them effectively.

Skills

Polish language

English language

Communication skills

Phone support

Organized

Call center

Medical knowledge

Job description

(Freelance/Project-based)

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities:

• Representing our company by being the contact person for our patients.
• Screening patients (no sales calls, pure customer service).
• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile:

• You speak Polish (mother-tongue) and English.
• You have worked as a Nurse, CRA, or a position in the medical field.
• You might need to call patients and follow a strict screener.
• You have an understanding of medical topics.
• You have initial experience in handling customers' requests via phone and email, ideally, you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer:

• Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/