Finance Service Delivery Lead (44448)

CoolPeople Technology; Polska; On-site; PLN 220,000 - 340,000; Full time

Job summary

CoolPeople Technology is seeking a Finance Service Delivery Lead in Poland to redesign finance service delivery models, standardize service catalogs, and define a delivery-location strategy within a growing GBS/Shared Services setup.

The role drives CoE expansion, workload and capacity management, and productivity improvements through process mining, automation and AI, while supporting transitions and stabilization and ensuring value realization.

Qualifications

• Proven experience with GBS/Shared Services models and service catalogs.
• Fluent English and Polish.
• Experience with workload and capacity management.

Responsibilities

• Redesign finance service delivery models within a GBS/Shared Services setup.
• Standardize finance service catalogs and define delivery-location strategy.
• Expand Centers of Excellence (CoE) and manage workforce and capacity.

Skills

Finance GBS / Shared Services

Service catalogs

Delivery-location strategy

Workforce planning

Process mining

Automation

AI

English (C1)

Polish (C1)

Job description

A finance transformation program for a Swiss client is opening a role for a Finance Service Delivery Lead in an established Polish project team. The focus is on redesigning finance service delivery models – service catalog standardization, delivery-location strategy, Center of Excellence expansion, workload balancing and productivity, with room for process mining, automation and AI. Proven experience with GBS / Shared Services models, service catalogs and workforce and capacity management is required, as well as fluent English and Polish.

Project

• redesign of finance service delivery models
• service catalog standardization and location strategy
• expansion of Centers of Excellence (CoE)
• workforce and capacity management, workload balancing
• efficiency through process mining, automation and AI
• support of service transitions and stabilization
• GBS / Shared Services operating models and value realization

Skills

• designing and optimizing Finance GBS / Shared Services models
• developing and standardizing finance service catalogs
• delivery-location strategy and optimization
• workforce planning, capacity management and workload balancing
• identifying and implementing productivity improvements
• English C1, Polish C1

Nice to have

• Record-to-Report (RTR) transformation
• designing or expanding Centers of Excellence
• BPO models and governance
• workforce data and analytics
• service transitions and post-transition stabilization