Finance Operations Controller

Heineken; Kraków; On-site; PLN 180,000 - 280,000; Full time

Job summary

HEINEKEN Kraków (HEINEKEN Global Shared Services) seeks a senior professional to build, implement, and manage end-to-end governance for timewriting, budget management, CAPEX and reporting across key systems. You will define standards, controls, data requirements, and ensure accuracy and compliance in SAP, ServiceNow, and related processes.

The role leads data readiness, budgeting cycles, and cross-functional coordination with HR, GSD, platform teams, and Finance stakeholders, driving continuous

Qualifications

• Master’s degree in Finance, Accounting, IT or related field.
• 8+ years of experience in finance governance, accounting, audit, or planning in a complex matrix environment.
• Solid accounting knowledge including group reporting experience.
• Strong analytical capability with data interpretation and root-cause analysis.
• Hands-on experience with SAP, ServiceNow, and Excel/Power BI.
• Process improvement with focus on automation.
• Experience navigating cross-functional issues.

Responsibilities

• Governing master data and processes for timewriting, budget, CAPEX and postings.
• Governing data readiness and system setup with HR, GSD, and Finance stakeholders.
• Governing budget releases and data reconciliation across systems.
• Leading root-cause analysis and resolution of complex issues.
• Advising Project Managers and Finance on standards and controls.
• Driving end-to-end process improvements across D&T.

Skills

Analytical thinking

Communication skills

Cross-functional collaboration

Process improvement

Automation mindset

Education

Master’s degree in Finance, Accounting, IT, or related field

Tools

SAP

ServiceNow

Excel/Power BI

Job description

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

The role is accountable for building, implementing and managing the end-to-end governance framework for timewriting, budget management, CAPEX and reporting across D&T. It defines process standards, controls, data requirements, roles and responsibilities to ensure that planning, budget releases, resource tariffs, master data, timewriting, CAPEX, amortization and related financial postings are complete, accurate, compliant and consistently embedded across ServiceNow, SAP and connected HR/master data processes. The role is responsible for continuous process improvements across GBC D&T with the scope of the most complex and material financial processes.

Your responsibilities would include:

• Governing key master data and process inputs required for accurate timewriting, managing budget, CAPEX and financial postings, ensuring consistency and data quality across ServiceNow, SAP, connected systems and accounting policies
• Owning data readiness for timewriting and financial postings, working with HR, GSD, platform teams, hiring managers and Finance stakeholders to ensure correct user onboarding, access, master data and system setup.
• Leading the review of resource time forecasts and actuals across cost centres, projects and portfolios, ensuring alignment between forecasts, approved budgets, released budgets and actual postings
• Governing budget release, snapshot and planning data processes, ensuring alignment between approved budgets, released values, portfolio cost data and reporting outputs. Ensure project data reconciliation between systems.
• Leading root-cause analysis and resolution of complex process issues, variances, control gaps and posting inconsistencies, ensuring timely escalation, clear ownership and visibility of financial impact
• Acting as senior subject matter expert for timewriting and ServiceNow budget governance and CAPEX advising Project Managers, Business Controllers and Finance stakeholders on standards, controls, timelines and compliant ways of working
• Driving continuous improvement of the end-to-end process, including onboarding and ticket workflows, control framework, WoW, RACI, escalation paths and automation opportunities with GTO, ServiceNow and SAP teams
• Creating and maintaining process documentation, governance standards, RACI, and ways of working (WoW) for the timewriting, CAPEX and ServiceNow budget processes, ensuring proper knowledge management within D&T GBC
• Designing new reports and maintenance of existing ones (PBI)
• Building and owning CAPEX process, both from project and financial side, including actuals reporting and RoFo/AP, audit
• DBB amortization ownership – calculation, update, review of assets, EIA reporting
• Supervision over all P&CI controls performed in GBC D&T
• Owning GBC D&T CPI agenda, acting as CPI Lead including good practice sharing for other functions
• Building and maintaining onboarding process and internal training for GBC D&T team members
• Ownership of the internal and external audit agenda for the respective scope
• Performing additional tasks and ad hoc activities assigned by the Financial Controller

You are a good candidate if you have:

• Master’s degree in Finance, Accounting, Business Administration, IT, or related field.
  8+ years of relevant experience, including experience in finance process governance, accounting, audit, business control support, financial systems, master data/process integrity, or planning/reporting operations in a complex matrix environment
  Solid accounting knowledge including group reporting experience
  Strong analytical capability; able to interpret data, perform root cause analysis, and translate findings into actionable improvements.
  Hands‑on experience with tools such as SAP (preferably TP1), ServiceNow, and Excel/Power BI
  Process improvement excellence with focus on simplification and automation
  Experience with navigating cross‑functional issues and resolving systemic errors.
  Strong communication skills

It’s nice if you also have:

• Experience in Global IT or Technology organisations.
• Knowledge of project management and resource planning processes.
• Familiarity with Shared Services structures and system interfaces.

#LI-Hybrid

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.