Senior Global Process & Control Improvement Specialist

HEINEKEN Global Shared Services; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

HEINEKEN Global Shared Services in Kraków is seeking an experienced professional to enhance internal controls within financial and business processes. The role involves identifying process gaps, driving improvements, and working closely with various stakeholders.

Successful candidates will have a strong background in change management, financial processes, and IT systems, with at least 5 years of relevant experience. A Master's degree in Economics or related fields is required.

Qualifications

• Minimum 5–7 years experience in developing internal controls and leading audit assignments.
• Proven ability to present results and control initiatives to senior stakeholders.
• Strong drafting skills for high-quality communications.

Responsibilities

• Drive quality of controls in processes and systems.
• Identify gaps and propose solutions for process improvement.
• Act as a business partner for process leads and specialists.

Skills

Understanding of financial and non-financial business processes

Change management skills

Excellent written English

Solution-oriented attitude

Ability to manage parallel initiatives

Education

University degree/Master’s in Economics

Certification in Operational Audit or IT Audit

Tools

SAP S/4HANA

JD Edwards

Microsoft Navision

Job description

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to “WOW” the world with our expertise, passion and pride to be GREEN.

We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your Daily Tasks May Include

• driving the right quality of controls in our process and systems (BASE and Sharp‑X), including standardisation and further efficiencies
• identifying gaps in existing process and control design, proposing adjusting solutions and cooperating closely with stream leads for Control Work Instructions update
• ensuring HEINEKEN risk responses in the GPM and CFIN area are sufficient to achieve our objectives
• acting as a business partner and P&CI ambassador for business process leads and D&T specialists
• maintaining the integration of the overall control framework with our business processes
• driving and/or supporting Global and regional projects or programs, like the BSAR Maturity initiative in the AME, NSA and APAC region, supporting OpCos in increasing control over their balance sheets
• helping to define, prioritise and implement process control improvements in the BASE or CFIN OpCos and/or Global Functions
• working with improvement projects to ensure current issues are addressed and new risks prevented
• engaging with different types and levels of stakeholders across the organisation
• supporting CFIN stream leads in further improving current processes with a focus on managing key business and IT risks, GITC controls, systems accesses
• covering security‑related topics for CFIN and cooperating with Cyber Defense Operations
• building and maintaining relations with internal and external parties, such as OpCo Management, OpCo P&CI, Global Functions, Global Audit, External Audit and relevant functional managers (Group, Region, and OpCo).

You Are a Good Match If You

• have a good understanding of various (financial and non-financial) business processes and IT (ERP) systems
• possess change management skills to drive the implementation of control improvements
• have proven experience (minimum 5–7 years) in developing internal controls, process risk management, and leading audit or process improvement assignments
• are able to clearly explain and present results and control initiatives to (senior) stakeholders
• demonstrate a flexible work attitude, with the ability to manage parallel initiatives and take ownership of your planning
• have the ability to remain solution-oriented and adapt to a changing environment
• have excellent written English and are able to draft high-quality communications (e-mails, memos, and PowerPoint presentations)
• hold a university degree/Master’s in Economics, Finance, Business Information Technology, or Business Administration
• hold (or are working toward) a certification in Operational Audit, IT Audit or Accountancy (e.g. CPA, RO, RE, RA, CIA, CISA)
• ideally have in-depth knowledge of one or more of the following ERP systems: SAP S/4HANA, JD Edwards, and/or Microsoft Navision (HeiLite).

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.