Field Services Engineer

Wipro Technologies; Kutno; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Flexible benefits package

Premium medical services

Life & Disability Insurance

Relocation assistance

Job summary

Wipro IT Services Poland Sp. z o.o. is seeking an End User Support professional to join our Kutno client office.

You will troubleshoot hardware, software, and OS issues across Windows, Mac, and Linux, while ensuring service levels are met. A strong customer focus and clear communication are essential for success in this onsite role. The candidate should have 3–4 years of IT support experience, knowledge of desktop OS, and basic networking.

Qualifications

• Three to four years’ experience providing IT Infrastructure field support.
• Experience with Windows, Mac, and Linux operating systems.
• Knowledge of networking concepts and VOIP / AV equipment is a plus.
• Ability to work onsite in Kutno, Poland, with a 5 days onsite model.

Responsibilities

• Provide desk side support and troubleshoot hardware and software issues.
• Install and configure OS and standard applications (Office, browsers).
• Repair and support LAN/WAN, printers, conference room AV, and peripherals.
• Maintain SLA adherence and document incidents in ticketing systems.

Skills

Desktop support

Hardware troubleshooting

Customer management

Communications

OS installation/troubleshooting

ServiceNow

Remedy

Education

Associate’s Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

• Work location: Kutno - Client Office
• Cooperation model: 5days onsite

End User Support Experience

• Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Good Customer management skill,
• Good in oral and written communication
• Able to interact and work with customer at different levels.
• Self- Driven and result oriented.
• Really passionate about the work
• Ability to work with deadlines and complete tasks on time.

Hardware Troubleshooting and Repair

• Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
• Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Conference room A/V equipment assistance & troubleshooting
• Basic VOIP phone configuration & troubleshooting
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability

Operating System & Software

• Skilled in desk side support for installing & troubleshooting Operating Systems (Windows 11 / Win 10 / MAC / Linux)
• Experience with Anti-spyware and Anti-virus software.
• Basic installation and troubleshooting of standard software’s / application like Adobe, browsers
• Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
• Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),
• Basic understanding on Data backups,
• Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
• Basic configuration & troubleshooting of Apple machines /mobile devices
• Contribution towards creating KB article
• Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines

Tools & Process

• Knowledge and experience on Service requests and incident management process,
• Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
• Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),

What we offer

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. - via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali) and profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture

Equal Opportunity Employer

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to [e-mail], through the Internet at www.wiproombuds.com , or by post/courier to Wipro's registered office

Mandatory Skills: Desktop Support.Experience: 3-5 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Information at a Glance

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