Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Work location
Warsaw
Cooperation model
Hybrid
Role Purpose
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.
Responsibilities
- Ensure the 24/7/365 availability of all systems, applications, and infrastructure
- Configure new servers, applications, updates, and develop processes and procedures that fulfil the support of secure systems on Azure portal.
- Participate in anticipating, mitigating, identifying, troubleshooting, and resolving server availability and application issues on servers in a timely and accurate fashion
- Coordinate with other staff, to prioritize and work on continuing to improve existing systems
- Review new technology according to company direction
- Advanced Remote Desktop and Terminal Server experience
- Application experience for a large variety of server based business applications
- Administration of Microsoft Windows Server and AD environment
- Track and input time on tickets.
- Stay current with system information, changes and updates.
- Working on Shared drives management and issues
- Knowledge about IIS certificates.
- Generating internal certificates and knowledge about the external certificates
- Ability to speak to a non-technical audience about technical problems.
- Managing the Problem tickets and audit the tickets on regular basis.
- DNS and DHCP Management
Qualifications
- Working knowledge of fundamental operations of Windows Servers and managing VMs hosted in Cloud or Vmware.
- Possesses and applies a comprehensive knowledge of Microsoft Server Operating Systems
- Understanding of IT processes and procedures and willingness to follow them
- Knowledge and experience of customer service practicesCloud Certifications.
An ideal candidate will possess some of the following additional skills:
- Patch Management & Vulnerability management.
- Strong power shell/scripting/automation aptitude
- AD Management & AAD
- Industry certifications (i.e. Microsoft, Azure Cloud)
- Excellent oral and written communication skills in German and English
- Self-motivated individual capable of independent work
- Problem analysis and solving skills
- Planning and organizing
- Stress tolerance
What we offer:
- Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
- Premium medical services for employees and family members (Lux med)
- Life & Disability Insurance for employees and family members (Generali)
- Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc
- Variable Pay(part of annual compensation): Quarterly bonus based on company performance.
- Co-financing for glasses
- Access to internal and external learning platforms (i.e. Udemy, WiLearn, HMM, FutureSkills)
- Relocation assistance: accommodation, travel, and other covered expenses
- Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements)
- Integration and cultural events for employees
- Performance based Reward and recognition programs
Equal Opportunity Employer
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law
Internal Reporting and Whistleblower Protection
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.