Field Service Engineer Switzerland (m/f/d)

Rigaku Europe; Polska; Hybrid; PLN 423,000 - 611,000; Full time

Benefits offered by this job

Company car / car allowance

Discretionary bonus (10% of base)

Laptop

Cell phone

Job summary

Rigaku Europe is seeking a Field Service Engineer to install, service and maintain analytical equipment at customer locations across Europe. The role requires extensive travel, strong repair skills, and the ability to train customers on system alignment and operation.

The engineer will troubleshoot, install software updates, and prepare service reports, ensuring high uptime of Rigaku instruments and adherence to customer specifications.

Qualifications

• 3+ years' experience with X-ray analysis equipment.
• Ability to work in a clean room environment.
• Experience in maintenance and repair of electronic and mechanical systems.
• Fluent in German, French, and English.

Responsibilities

• Install, service and maintain Rigaku equipment at customer locations within Europe.
• Troubleshoot electronic and mechanical problems and repair on-site or remotely.
• Provide system software installation and updates; train customers on alignment/use.

Skills

X-ray analysis experience

Clean room environment

Electro-mechanical maintenance

German/French/English communication

Willingness to travel 70%+

Travel within EMEA/CIS

Driving licence

Job description

About Rigaku

Since its inception in 1951 in Tokyo, Japan, Rigaku has been at the forefront of analytical and industrial instrumentation technology. Today, with over 2,000 employees in more than 60 countries and with hundreds of major innovations to its credit, the Rigaku group of companies is a world leader in the fields of general X-ray diffraction, thin film analysis, X-ray fluorescence spectrometry, small-angle X-ray scattering, protein and small molecule X-ray crystallography, Raman spectroscopy, X-ray optics, semiconductor metrology, X-ray sources, computed tomography, non-destructive testing, and thermal analysis.
We are looking for a Field Service Engineer (m/f/d) to strengthen our EMEA service team.
Location: Switzerland (<1 hour from an international airport)

About Rigaku

Since its inception in 1951 in Tokyo, Japan, Rigaku has been at the forefront of analytical and industrial instrumentation technology. Today, with over 2,000 employees in more than 60 countries and with hundreds of major innovations to its credit, the Rigaku group of companies is a world leader in the fields of general X-ray diffraction, thin film analysis, X-ray fluorescence spectrometry, small-angle X-ray scattering, protein and small molecule X-ray crystallography, Raman spectroscopy, X-ray optics, semiconductor metrology, X-ray sources, computed tomography, non-destructive testing, and thermal analysis.
We are looking for a Field Service Engineer (m/f/d) to strengthen our EMEA service team.
Location: Switzerland (<1 hour from an international airport)

Your qualifications

• Minimum of 3 years' experience in the use and maintenance of X-ray analysis and inspection equipment.
• Ability to work in a clean room environment.
• Experience in the maintenance and repair of electronic and mechanical systems.
• Excellent written and verbal communication skills in German, French, and English
• Willingness to travel extensively and be away from home overnight (70% +).
• No restrictions on travel within EMEA / CIS (Japan and USA for training).
• Full clean driving license.
• Work permitin accordance with Art. 11 AIG (Auslander und Integrationsgesetz)

Your Role

The position will involve the installation, maintenance and repair of Rigaku analytical equipment, cooling systems, computer systems and other related devices at customer locations.

Primary duties and responsibilities:

• Travel to customer locations within Europe and occasionally beyond to install, service, and maintain Rigaku equipment and associated devices.
• Troubleshoot and repair electronic and mechanical problems with customer equipment.
• Install, upgrade, and maintain system software.
• Troubleshoot issues both on-site and via remote communications.
• Provide customers with telephone assistance and remote online support.
• Conduct customer training on the alignment and use of their systems.
• Complete and submit service reports for all service work performed.
• Maintain and update customer profiles as changes occur to equipment.
• Diagnose and resolve mechanical, electrical, and software-related problems involved in product operation.
• Use schematics, wiring diagrams, and verbal and written instructions to install and assemble products.

What we offer

• Competitive salary depending on experience.
• Company car / car allowance
• Discretionary bonus (10% of base salary).
• Laptop, cell phone