Facility Manager

CBRE Group, Inc.; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Fully onsite at client site

Private medical care

Sports card co-financing

Life insurance

Employee referral program

Career development opportunities

Job summary

CBRE Group, Inc. is seeking an experienced Facilities Manager to lead the operational delivery of integrated facilities management at a key client site in Warsaw. The role covers day‑to‑day facility management, hard and soft services, and compliance with HSE and regulatory requirements.

You will lead the on-site CBRE team, manage budgets and P&L, and act as the primary contact for the client to ensure service excellence and value-driven outcomes. Polish and English fluency is required.

Qualifications

• Bachelor's degree or equivalent with relevant FM experience.
• Experience managing both hard and soft services and vendor performance.
• Strong leadership, budgeting, and client relationship skills.

Responsibilities

• Oversee day-to-day facility operations at the Warsaw site.
• Lead on-site CBRE team, coach and develop staff.
• Manage hard and soft services, budgets, and P&L.
• Maintain client relationships and ensure high service levels.
• Monitor KPIs, drive continuous improvement and risk management.
• Ensure regulatory, health, safety and QHSE compliance.

Skills

Leadership

Budget management

Vendor management

People management

Bilingual: Polish & English

Education

Bachelor's degree preferred

Job description

CBRE Global Workplace Solutions (GWS) is part of CBRE Group, which employs over 140,000 people worldwide. We provide fully integrated real estate, facilities management, and technology solutions for owners, occupiers, and investors across the globe.

As a global provider of integrated FM services and corporate real estate services, GWS operates in 48 countries, creating stable and safe working environments for our clients and their teams. We focus on comprehensive facility maintenance and efficient infrastructure management, supporting organizations in their daily operations. Thanks to the expertise of our specialists and modern tools, we ensure efficient, predictable, and responsible property management throughout the entire lifecycle of real estate assets.

About the Role

CBRE Global Workplace Solutions is seeking an experienced Facilities Manager to lead the operational delivery of integrated facilities management services at a key client site in Warsaw.

As the Facilities Manager, you will have overall responsibility for the day-to-day management of the facility, ensuring the effective delivery of both Hard and Soft Services, compliance with health, safety, environmental and regulatory requirements, and achievement of operational and financial objectives. You will lead the on-site CBRE team, manage vendor performance, oversee site budgets and P&L, and act as the primary point of contact for the client, ensuring service excellence and a strong customer-focused approach.

This role requires a proactive leader with strong operational, financial, and people management experience who can drive continuous improvement while maintaining a safe, compliant, and high-performing workplace.

What You Will Do:

• Lead the overall operational management of the Warsaw facility, ensuring seamless day-to-day service delivery.
• Manage, coach, and develop the on-site CBRE team, driving high performance and engagement.
• Oversee the delivery of both Hard and Soft Services, working closely with the central engineering team where required.
• Build and maintain strong client relationships, acting as the primary point of contact and ensuring high levels of customer satisfaction.
• Monitor site KPIs and service performance, implementing corrective actions and continuous improvement initiatives as needed.
• Manage third-party vendors and service providers, ensuring contractual obligations, service standards, and compliance requirements are met.
• Identify opportunities for operational efficiencies, cost savings, and service enhancements that add value to the client.
• Take ownership of the site's financial performance, including budget management, forecasting, accruals, invoicing, and P&L accountability.
• Support procurement activities, supplier selection, contract management, and strategic sourcing initiatives.
• Ensure accurate maintenance of site documentation, asset registers, emergency plans, compliance records, and management reports.
• Drive compliance with Health, Safety, Environmental, and Quality (QHSE) requirements, including incident reporting, audits, and emergency preparedness.
• Proactively manage operational risks, resolve complex issues, and collaborate with regional stakeholders to support overall account performance.

What You Will Need:

• Bachelor's degree preferred, with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. A valid driver's license is required. Facility Management certification is preferred.
• Experience managing facility operations, including vendor and service provider management across soft services (e.g., cleaning, security, waste management, and reception) and hard services.
• Previous people management experience, including team leadership, coaching, performance management, and staff development.
• Experience monitoring service delivery, tracking KPIs, and driving continuous improvement initiatives.
• Experience in staffing, selection, training, development, coaching, mentoring, performance management, and employee retention is preferred.
• Fluent in Polish and English, with the ability to communicate effectively with clients, vendors, and internal stakeholders.
• Ability to communicate sensitive, complex, and challenging information, set performance expectations, and effectively resolve issues.
• Strong leadership skills with the ability to motivate teams and drive quality, efficiency, and operational excellence.
• Excellent organizational skills and a proactive, solution-oriented mindset.

What We Offer:

• Fully onsite role based at the client's location.
• Comprehensive benefits package, including private medical care, sports card co-financing, and life insurance.
• Employee referral program with rewards for successful recommendations.
• Opportunities for professional growth and career development within CBRE GWS.