External - Customer Issue Resolution Analyst (m/f/x)*

Solventum-; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Solventum- is looking for a Customer Issue Resolution Analyst to support complaint handling and resolution processes from a hybrid location in Poland. You will draft responses, monitor queues, and help improve data quality while contributing to cross-functional teams.

The role requires a Bachelor’s degree and 1-2 years’ experience in customer service or complaints handling, with strong English and teamwork skills. SAP/Salesforce knowledge is a plus.

Qualifications

• Bachelor's degree or higher from a recognized university.
• 1-2 years in complaints handling, customer issue resolution, operations or customer service.
• Fluent in English; additional Nordic languages are a plus.
• Experience with SAP or Salesforce is beneficial.
• Detail-oriented with a proactive, collaborative attitude.

Responsibilities

• Handle customer complaints and assist in the resolution process.
• Prepare written responses to complaints and monitor SLA targets.
• Participate in process improvements and Lean Six Sigma initiatives.
• Register and review customer complaints, and prepare reports/statistics on issues.

Skills

English fluency

Additional Nordic languages

Customer service

Complaint handling

Proactive mindset

Education

Bachelor's degree or higher

Tools

SAP

Salesforce

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/Job Description:3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.The Impact You’ll Make in this RoleAs a Customer Issue Resolution Analyst (m/f/x)*, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:Customer service support in the complaint processRegistration and consideration of customer complaintsPreparation of written responses to customer complaintsCo-creation of procedures in the complaint sectionMonitoring work queues for new requestsCompleting assigned tasks within SLA targetsPreparation of reports and statistics on complaintsEnsuring efficient customer complaint serviceIdentifying opportunities to improve data quality & reduce cycle timeTraining and deployment support pre and/or post go-liveContinuous improvement of processes and Lean Six Sigma project coordinationYour Skills and ExpertiseTo set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:Bachelor's degree or higher from an accredited university1-2 years of equivalent work experience in Complaints Handling, Customer Issue Resolution, Operations, Customer ServiceAdditional qualifications that could help you succeed even further in this role include:Fluent in EnglishAdditional foreign language skill is a benefit (Norwegin, Danish, Swedish, Finnish)Previous experience working with SAP / SalesForcePrevious experience working within customer service / customer issue resolution / complaints is a benefitDetailed oriented and enjoys working with operational processesProactive attitude to the duties entrustedCollaborative Team playerWork location: Hybrid from PolandMust be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).Supporting Your Well-beingSolventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.Diversity & Inclusion(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.Solventum Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here . Before submitting your application you will be asked to confirm your agreement with theterms.