CO Analyst - Customer Service with English (m/f/x)*

Solventum-; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Solventum is seeking a CO Analyst - Customer Service with English to support order management and cross-country customer inquiries. You will collaborate with Sales, Marketing, and Supply Chain to ensure accurate order status, timely responses, and high-quality service.

The role emphasizes problem solving, strong communication in English, and the ability to adapt to changing processes within a flexible work location in Wrocław, Poland.

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1–2 years of equivalent work experience in a customer-facing environment, complaints handling, customer issue resolution, operations, or customer service.
• Fluency in English.

Responsibilities

• Manage customer transactions related to order management, order status, inquiries, and back orders.
• Provide customer support across assigned countries, ensuring communication in the relevant local language.
• Collaborate with internal teams (Sales, Marketing, Supply Chain, and other support functions) to meet customer requirements.
• Proactively build strong customer relationships and identify opportunities to improve service performance.
• Monitor and manage work queues, ensuring timely processing of requests within SLA targets.
• Ensure efficient handling and resolution of customer complaints, including escalation where required.
• Drive continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time.

Skills

Customer facing

Complaint handling

Problem solving

Organisational skills

English fluency

Education

Bachelor's degree or higher

Tools

Order management systems

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/Job Description:3M Healthcare is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.The Impact You’ll Make in this RoleAs a CO Analyst - Customer Service with English (m/f/x)*, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:Managing customer transactions related to order management, order status, inquiries, and back ordersProviding customer support across assigned countries, ensuring communication in the relevant local languageCollaborating closely with internal teams (Sales, Marketing, Supply Chain, and other support functions) to meet customer requirementsProactively building strong customer relationships and identifying opportunities to improve service performanceMonitoring and managing work queues, ensuring timely processing of requests within SLA targetsEnsuring efficient handling and resolution of customer complaints, including escalation where requiredDriving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle timeYour Skills and ExpertiseTo set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:Bachelor's degree or higher from an accredited university1-2 years of equivalent work experience in Customer Facing environment, Complaints Handling, Customer Issue Resolution, Operations, Customer ServiceFluency in EnglishAdditional qualifications that could help you succeed even further in this role include:Proven experience in order management systemsExperience handling end customers in a commercial environment (B2C)Strong problem-solving skillsExcellent organisational skills in a fast-paced customer environmentProactive attitude with the ability to adapt quickly to change and new processesWork location: Wrocław, Poland (employee choice to work remote, on site, or hybrid)Supporting Your Well-beingSolventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.Diversity & Inclusion(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.Solventum Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here . Before submitting your application you will be asked to confirm your agreement with theterms.