Event Programming Specialist

Ticketmaster; Warszawa; On-site; PLN 67,000 - 100,000; Full time

Job summary

Ticketmaster is seeking an Event Programming Specialist to join the Global Client Support & Operations team in Warsaw or flexible within Poland. You will own event setup, data integrity and provide operational and technical support across Ticketmaster systems, ensuring accurate configurations for clients and events.

You will build events across music, sports, theatre and festivals, coordinate tasks, QA configurations, and collaborate with Marketing, Finance, Fan Support and IT.

Qualifications

• Strong attention to detail and ability to work accurately and systematically.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills (local language + English).
• Problem-solving mindset with a proactive approach.
• Understanding of the live entertainment or sports industry is a plus.
• Ability to work collaboratively across teams.
• Flexibility to work evenings, weekends, or holidays when required.
• Proficiency in Microsoft Office and general computer skills.

Responsibilities

• Build and configure events accurately according to standard operating procedures and best practices.
• Build events across various categories (music, sports, theatre, festivals, etc.).
• Input and validate event data in Ticketmaster systems.
• Identify and resolve event-related issues and inconsistencies.
• Coordinate event-related tasks and support assigned projects or tours.
• Communicate event details to internal stakeholders.
• Configure events for integration with additional TM1 tools (e.g. Access, Flex, Amplify).
• Support ISM requests and validate outputs.
• Troubleshoot technical issues and collaborate with internal teams when needed.
• Provide on-site assistance to clients when required.
• Perform QA checks on event configurations to ensure accuracy.
• Follow and continuously adapt to updated QA processes.
• Support team-wide quality by reviewing events and sharing best practices.
• Contribute to improving processes and maintaining high delivery standards.

Skills

Attention to detail

Multitasking

Communication skills

Problem-solving

Collaboration

Flexibility

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Summary

Location: Warsaw, PL or Flexible within Poland

Division: Ticketmaster International

Line Manager: Senior Operations Manager

Contract type: Fixed-term contract until the end of February 2027, Full-Time

THE TEAM

Global Client Support & Operations team has the mission to build a global support & operations centre of excellence where all processes, tools & best practices are applied to all regions across the globe in order to achieve the highest levels of employee, fan & client satisfaction.

Our clients demand and value high service levels, and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts on the field around the world, regionally and locally, who have a deep understanding of our clients’ needs.

We continuously invest in people development and promote wide collaboration and team spirit to leverage our knowledge and experience to excel in client satisfaction. Mastering our knowledge of our ticketing products is also key in improving our service proposition and solving for our clients’ and local Markets’ needs and challenges day-to-day.

THE JOB

As an Event Programming Specialist, you will be part of the Support & Operations team. You will support Ticketmaster clients in all aspects of event management, including event creation, updates, and ongoing maintenance within Ticketmaster systems.

You will take ownership of accurate event setup, data integrity, and operational and technical support, ensuring high-quality delivery and supporting client outcomes across Ticketmaster systems.

What You Will Be Doing

Event Management

• Build and configure events accurately according to standard operating procedures and best practices.
• Build events across various categories (music, sports, theatre, festivals, etc.).
• Input and validate event data in Ticketmaster systems.
• Identify and resolve event-related issues and inconsistencies.
• Coordinate event-related tasks and support assigned projects or tours.
• Communicate event details to internal stakeholders.
• Configure events for integration with additional TM1 tools (e.g. Access, Flex, Amplify).
• Support ISM requests and validate outputs.
• Troubleshoot technical issues and collaborate with internal teams when needed.
• Provide on-site assistance to clients when required.

Quality Assurance

• Perform QA checks on event configurations to ensure accuracy.
• Follow and continuously adapt to updated QA processes.
• Support team-wide quality by reviewing events and sharing best practices.
• Contribute to improving processes and maintaining high delivery standards.

Operations & Collaboration

• Manage workload and track tasks via Salesforce.
• Handle incoming requests from promoters and internal stakeholders.
• Collaborate with departments such as Marketing, Finance, Fan Support, Client Support, IT.
• Support clients using self-service tools, including delivering training when required.
• Work closely with Client Support Specialists (CSS) where assigned.
• Provide event-related information to Fan Support teams.
• Participate in ongoing training on systems and processes.
• Support onboarding of new team members as a buddy/mentor.
• Contribute to regional and international projects and initiatives.
• Support additional tasks and responsibilities as required.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Strong attention to detail and ability to work accurately and systematically.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills (local language + English).
• Problem-solving mindset with a proactive approach.
• Understanding of the live entertainment or sports industry is a plus.
• Ability to work collaboratively across teams.
• Flexibility to work evenings, weekends, or holidays when required.
• Proficiency in Microsoft Office and general computer skills.
• High school diploma or equivalent.

You (behavioural Skills)

• Customer-oriented and self-driven.
• Proactive and solution-focused mindset.
• Strong team player with collaborative approach.
• Ability to identify opportunities for improvement.
• Willingness to learn and develop knowledge of Ticketmaster systems.
• Effective time management and prioritisation skills.
• Adaptability in a dynamic and changing environment.
• Professional communication and relationship-building skills.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our Work Is Guided By Our Values

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

#TM

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.